Customer Success Manager

  • location: New York, NY
  • type: Permanent
  • salary: $100,000 - $120,000 per year

job description

Customer Success Manager

job summary:
As a Customer Success Manager, you will drive the company's goals by supporting clients of the innovative eCommerce solution. You'll manage the post-sales relationship for our US Enterprise accounts, building customer loyalty and satisfaction, supporting customer retention, and promote growth objectives.

Requirements

  • 2+ years experience in a SaaS/Cloud B2B customer success/account management role working with enterprise customers
  • Exceptional interpersonal, listening, written, and verbal communication skills
  • Proven track record of successfully building and nurturing multi-level client relationships
  • Critical thinking, decision-making, and problem-solving skills
  • Comfortable dealing with complex customer relationships, decision processes, and competing agendas
  • Experience working with web technologies and eCommerce companies
About You

  • 5+ years experience in a SaaS/Cloud B2B customer success/account management role working with enterprise customers.
  • Exceptional interpersonal, listening, written, and verbal communication skills.
  • Proven track record of successfully building and nurturing multi-level client relationships.
  • Critical thinking, decision-making, and problem-solving skills.
  • Comfortable dealing with complex customer relationships, decision processes, and competing agendas.
  • Experience working with web technologies and eCommerce companies.
What You'll Do

  • Serve as a client contact, escalating issues and requests and advocating for their interests.
  • Establish meaningful relationships and maintain customer satisfaction across named accounts from the on-boarding stage through their lifetime as a customer.
  • Ensure customers receive the utmost value from the Namogoo solution.
  • Review and assess customer progress and offer recommendations based on results.
  • Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations.
Our Culture

Since the company was founded in 2014, we have established good relationships with customers from all over the world and realized a win-win result. Our company and all the staff are committed to providing better value and services to fulfill the needs of each and every customer.

We persist in the value of "Collaboration, Excellence, Trust and Passion" and "Customer First" all the time. That is our momentum of going forward and the key to success. When it comes to our success, it is all about people, people, people!

Benefits

You will be part of a dynamic team and have the privilege to work for a company that is building the infrastructure of the future. We offer a competitive compensation package, which includes: comprehensive health, dental and vision insurance, life insurance, generous PTO, happy hours, parties, and events to insert joy into the workflow, and most importantly, great people, growing market and a real opportunity for success.

Industry 
location: NEW YORK, New York
job type: Permanent
salary: $100,000 - 120,000 per year
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
What You'll Do

  • Serve as a client contact, escalating issues and requests and advocating for their interests.
  • Establish meaningful relationships and maintain customer satisfaction across named accounts from the on-boarding stage through their lifetime as a customer.
  • Ensure customers receive the utmost value from the Namogoo solution.
  • Review and assess customer progress and offer recommendations based on results.
  • Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations.
 
qualifications:
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Bachelors
 
skills:
  • Customer Relations (3 years of experience is required)
  • Junior Project Manager
  • CRM
  • Data Analysis

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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