job summary:
Our client as a permanent opening for a Lead Technical Support Specialist who will work in NYC and will manage desktop operations in an enterprise financial environment. This position reports to the Director of Client Services and will be responsible for executive support as well as management of desktop team.
location: New York, New York
job type: Permanent
salary: $95,000 - 115,000 per year
work hours: 9am to 6pm
education: Bachelors
responsibilities:
Oversee the NY Desktop Support team
Serve as a technical lead on projects involving support
Work closely with the corporate services on coordinating office moves
Ensure all policies and procedures are followed
Assist with ServiceNow reporting on team performance, queue management of tickets
Be the point of contact for ticket escalations and high priority tickets
Primarily support workstation systems hardware and software issues
Support iPhone/iPad and Android devices
Track assets closely with inventory software
Provide support for audio/video conferences
Install/maintain/troubleshoot both local and network printers
Contribute/share knowledge with the team
Ensure the team provides white-glove support
qualifications:
- Experience level: Manager
- Minimum 7 years of experience
- Education: Bachelors (required)
skills:
- Desktop Support
- Helpdesk
- APPLICATION SUPPORT
- Support
- Technical Support
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.