Desktop Support Lead

  • location: New York, NY
  • type: Permanent
  • salary: $95,000 - $115,000 per year

job description

Desktop Support Lead

job summary:
Our client as a permanent opening for a Lead Technical Support Specialist who will work in NYC and will manage desktop operations in an enterprise financial environment. This position reports to the Director of Client Services and will be responsible for executive support as well as management of desktop team.

 
location: New York, New York
job type: Permanent
salary: $95,000 - 115,000 per year
work hours: 9am to 6pm
education: Bachelors
 
responsibilities:
Oversee the NY Desktop Support team

Serve as a technical lead on projects involving support

Work closely with the corporate services on coordinating office moves

Ensure all policies and procedures are followed

Assist with ServiceNow reporting on team performance, queue management of tickets

Be the point of contact for ticket escalations and high priority tickets

Primarily support workstation systems hardware and software issues

Support iPhone/iPad and Android devices

Track assets closely with inventory software

Provide support for audio/video conferences

Install/maintain/troubleshoot both local and network printers

Contribute/share knowledge with the team

Ensure the team provides white-glove support

 
qualifications:
  • Experience level: Manager
  • Minimum 7 years of experience
  • Education: Bachelors (required)
 
skills:
  • Desktop Support
  • Helpdesk
  • APPLICATION SUPPORT
  • Support
  • Technical Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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