Senior Desktop Support

  • location: New York, NY
  • type: Permanent
  • salary: $87,000 - $93,999.96 per year

job description

Senior Desktop Support

job summary:
Our client as a permanent opening for a Technical Support Specialist who will work in NYC and will provide desktop support, asset management and IT operations in an enterprise financial environment. This position reports to the Lead Desktop Support Manager and will be responsible for executive support as well.

location: New York, New York
job type: Permanent
salary: $87,000.00 - 93,999.96 per year
work hours: 8am to 6pm
education: Bachelors
Primarily support workstation systems hardware and software issues

Support iPhone/iPad and Android devices

Physically move desktop technology from one office to another

Track assets with inventory software

Provide support for audio/video conferences

Install/maintain/troubleshoot both local and network printers

Contribute/share knowledge with the Team

Strictly follow procedures

White-glove support


Bachelor's degree with a minimum of 6 years of technology preferably within a financial services environment

Microsoft Certified Professional (MCP) preferred

Strong Windows 10 workstation build and imaging. Ghost/WIM/MDT/SCCM knowledge a plus

Knowledge of Mac OS, JAMF preferred.

Microsoft Office 2016/Office 365, TCP/IP troubleshooting, Microsoft Active Directory, Sysinternals Diagnostic Software

MobileIron/Intune MDM and enterprise integrated iPhone/iPad/Android/Surface

Excellent knowledge of security related software Symantec, Bit9, Kaseya, Aternity

Knowledge of Market feed applications, including FactSet and Bloomberg

Superior communication and facilitation skills

Strong organizational skills and ability to manage multiple tasks

Good technical problem analysis/solving skills

The essential functions of this role include:

  • working up to 5 hrs of overtime per week
  • Experience level: Experienced
  • Minimum 8 years of experience
  • Education: Bachelors (required)
  • Desktop Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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