job summary:
PLEASE PROVIDE EXAMPLES OF CANDIDATE"S WORK --- URL/PORTFOLIO Job Description: The IT Sustain team is looking for an outstanding Technical Lead. This individual is responsible for steady state application production support activities including: executing deployments, access management, audits, incident management, change management, etc. She/he works across all functional areas of the company to reproduce and resolve customer issues, achieving high levels of customer satisfaction. The right candidate will be an empowered self-starter, familiar with working in a fast-paced environment. The position will have the responsibility to work with customer support, development teams, and infrastructure teams to reproduce and resolve issues.
Skill/Experience/Education: Mandatory Skills: - Lead application severity incident to quick resolution
- Provide resolution of any technical issues faced by the application
- Assign task to team and guide the team in resolving technical issues
- Participate in technical discussions with the development team for deployment and code reviews
- Drive knowledge transition from development to sustain team for each functional deployment
- Lead RCA and SWAT investigations for the Sustain team
- Take ownership of complex issues following through to resolution
- Conduct real-time queue monitoring and decision making
- Represent application requirements for Infrastructure activities
- Assess, plan and communicate steady state upgrades/patches
- Participate in Discovery Phase to assist with scoping effort for application teams
- Devise and develop solutions to meet or exceed business requirements
- Security Vulnerability Remediation
- Participate in technical meetings and status meetings with the business
- Co-ordination between upstream applications to resolve incidents
- Communicate with several different technology areas in a highly matrixed organization
- Facilitate day to day execution of real time technical support and troubleshooting
- Attend CAB Meetings and approve changes
- Support business continuity and disaster recovery activities
Desired Skills: Must have : Java knowledge
- Client is looking for Java, Oracle and Operational support experience would put this person in the best position to be successful.
- Although this is not a development/coding position the candidates ability to read and understand those technologies is a requirement.
location: Detroit, Michigan
job type: Contract
salary: $50 - 60 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Lead maintenance of master documents ie Runbook, Playbook and help maintain accurate application documentation
- Provides guidance in designing solution
- Lead resolution of Sev1 and SEV2 incidents
- Provides guidance in resolving performance related issues
- Review and accept the technical documentation
- Plan for validation and verification of changes deployed by infrastructure teams, development teams and sustain team
qualifications:
- Experience level: Experienced
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.