Production / Technical Support BACJP00173210

  • location: Charlotte, NC
  • type: Contract
  • salary: $36 - $46 per hour

job description

Production / Technical Support BACJP00173210

job summary:
Summary:

1. Respond to and resolve feed and batch support items for Counterparty Credit Risk space.

2. Manage alerts and monitoring effectively, understand the scope of team's work and ensure timely and appropriate response is provided for all user queries.

3. Identify and scripting and automation opportunities.

4. Utilize important framework tools such as ITSM, JIRA, ITRS, etc. for both making updates and producing reports.

5. Incident management - provide timely and accurate user notifications as well as management escalations when needed.

6. Documentation and knowledge management.

7. Follow up and coordinate resolutions with various development teams.

8. Assist with metrics reporting.

9. Coordinate and perform Business Continuity testing and related paperwork.

10. Organize and run meetings independently for issue resolution.

Top 3 Must Have Skillsets Required :

Ex: Java; CCAR; OTC; Agile; SQL; Netezza, Python

1. Must have SQL knowledge and be able to perform query analysis.

2. Must have UNIX knowledge and able to navigate a UNIX environment, read log files, read scripts.

3. Must understand AutoSys concept.

Level of Experience Needed (highlight)

Minimum 5 years' experience

 
location: Charlotte, North Carolina
job type: Contract
salary: $36 - 46 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
1. Respond to and resolve feed and batch support items for Counterparty Credit Risk space.

2. Manage alerts and monitoring effectively, understand the scope of team's work and ensure timely and appropriate response is provided for all user queries.

3. Identify and execute scripting and automation opportunities.

4. Utilize important framework tools such as ITSM, JIRA, ITRS, etc. for both making updates and producing reports.

5. Incident management - provide timely and accurate user notifications as well as management escalations when needed.

6. Documentation and knowledge management.

 
qualifications:
  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: Bachelors
 
skills:
  • Production

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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