Desktop Technician

  • location: New Albany, OH
  • type: Contract
  • salary: $21 - $24 per hour

job description

Desktop Technician

job summary:
Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit to view and apply to any of our open roles.

location: New Albany, Ohio
job type: Contract
salary: $21 - 24 per hour
work hours: 8am to 4pm
education: No Degree Required
Job Description

This is a technical position that requires a wide variety of experience in supporting technology in a complex business environment. The Offshore Technician will be responsible for a broad variety of support services with virtual machines and software, supporting change requests and projects, asset tracking and troubleshooting local outages and network connection issues.

Essential Responsibilities

- Troubleshooting and Resolving Incidents via ticketing system

- Technician will actively document and define process and procedures for essential support functions

- Technician will actively document INC/REQ/SR and Knowledge Base in support of services.

Desired Skills and Experience

- 1 - 2 Years' Experience of relevant experience in Desk-side Support role (Phone, Onsite and/or Remote)

- Responsible for Hardware / Software Support - Repair, Installation, Audio/Visual, Wireless, Moves

- Responsible to troubleshooting and repair of Citrix based virtual machines.

- Experience with Hardware Imaging

- Process Warranty/Repair for Replacement Parts

- Assistance with Project Related Activities (Support, Document, Meetings)

- Responsible for Asset Tracking and Audits

- Experience working with Windows 7, Windows 10 and MAC OS, MS Outlook

- Ability to work independently as required

- Collaborate with broader support team as required

- Good Interpersonal Skills - Verbal, Written, Listening

- Customer Facing and Vendor Experience

- Other duties as assigned

Additional Experience (Preferred)

- CompTIA A+, VMware, VSphere, SCCM, ServiceNow

Educational Requirements:

College/University Education: Associate Degree or Minimum of 1 year relevant work experience with Desk-side/Network role in corporate environment

Special Conditions of Employment:

May be required to work variable hours, off-site, and including weekends

Valid driver's license and proof of insurance

Ability to lift 50 pounds (monitors, printers, scanners, etc.)

  • Experience level: Entry Level
  • Minimum 1 year of experience
  • Education: No Degree Required
  • Desktop Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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