Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply to any of our open roles.
location: New Albany, Ohio
job type: Contract
salary: $21 - 24 per hour
work hours: 8am to 4pm
education: No Degree Required
This is a technical position that requires a wide variety of experience in supporting technology in a complex business environment. The Offshore Technician will be responsible for a broad variety of support services with virtual machines and software, supporting change requests and projects, asset tracking and troubleshooting local outages and network connection issues.
- Troubleshooting and Resolving Incidents via ticketing system
- Technician will actively document and define process and procedures for essential support functions
- Technician will actively document INC/REQ/SR and Knowledge Base in support of services.
Desired Skills and Experience
- 1 - 2 Years' Experience of relevant experience in Desk-side Support role (Phone, Onsite and/or Remote)
- Responsible for Hardware / Software Support - Repair, Installation, Audio/Visual, Wireless, Moves
- Responsible to troubleshooting and repair of Citrix based virtual machines.
- Experience with Hardware Imaging
- Process Warranty/Repair for Replacement Parts
- Assistance with Project Related Activities (Support, Document, Meetings)
- Responsible for Asset Tracking and Audits
- Experience working with Windows 7, Windows 10 and MAC OS, MS Outlook
- Ability to work independently as required
- Collaborate with broader support team as required
- Good Interpersonal Skills - Verbal, Written, Listening
- Customer Facing and Vendor Experience
- Other duties as assigned
Additional Experience (Preferred)
- CompTIA A+, VMware, VSphere, SCCM, ServiceNow
College/University Education: Associate Degree or Minimum of 1 year relevant work experience with Desk-side/Network role in corporate environment
Special Conditions of Employment:
May be required to work variable hours, off-site, and including weekends
Valid driver's license and proof of insurance
Ability to lift 50 pounds (monitors, printers, scanners, etc.)
- Experience level: Entry Level
- Minimum 1 year of experience
- Education: No Degree Required
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.