Technical Service Associate

  • location: Somerset, NJ
  • type: Permanent
  • salary: $55,000 - $60,000 per year

job description

Technical Service Associate

job summary:
Manage the technical helpdesk

Manage the parts area including inventory for dental, shipping and repair

Track shipping of parts for customers

Manage in house testing, repairs, and returns of components

Job Duties and Responsibilities:

Ø Models a professional attitude in technical support, customer service (CS), shipping, and repair

Ø Provides the best technical support, customer service, shipping and repairs

Ø Communicates well with other members of the team on all departmental issues

Ø In house, manages the technical service areas by:

Troubleshooting / Parts replacement recommendations

Provide part numbers / Provide installation information

Provide other information as needed for customers

Record service tickets for calls received and outsourced services

Ø Manage in house testing and repairs

Ø Ensure all estimates for the repairs are completed and faxed or e-mailed to the customer

Ø Ensure all personnel have the correct status of any repairs

Ø Ensure all repairs are completed and the equipment is returned to the customer

Ø In the field:

Provide technical support

Assist Dealers and end-users with installation and operation of equipment

Assist Dealers with correct parts / part numbers for equipment

Work to troubleshoot and repair products in house and at customer locations as needed

Educate customers on equipment

Qualifications

Skills

  • Hydraulics ( 2 years required)
Experience

  • Entry Level
  • 3 year(s)
 
location: Somerset, New Jersey
job type: Permanent
salary: $55,000 - 60,000 per year
work hours: 8am to 4pm
education: No Degree Required
 
responsibilities:
Manage the technical helpdesk

Manage the parts area including inventory for dental, shipping and repair

Track shipping of parts for customers

Manage in house testing, repairs, and returns of components

Job Duties and Responsibilities:

Ø Models a professional attitude in technical support, customer service (CS), shipping, and repair

Ø Provides the best technical support, customer service, shipping and repairs

Ø Communicates well with other members of the team on all departmental issues

Ø In house, manages the technical service areas by:

Troubleshooting / Parts replacement recommendations

Provide part numbers / Provide installation information

Provide other information as needed for customers

Record service tickets for calls received and outsourced services

Ø Manage in house testing and repairs

Ø Ensure all estimates for the repairs are completed and faxed or e-mailed to the customer

Ø Ensure all personnel have the correct status of any repairs

Ø Ensure all repairs are completed and the equipment is returned to the customer

Ø In the field:

Provide technical support

Assist Dealers and end-users with installation and operation of equipment

Assist Dealers with correct parts / part numbers for equipment

Work to troubleshoot and repair products in house and at customer locations as needed

Educate customers on equipment

 
qualifications:
  • Experience level: Entry Level
  • Minimum 3 years of experience
  • Education: No Degree Required
 
skills:
  • Hydraulics (2 years of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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