CRM Marketing Analyst

  • location: Pittsburgh, PA
  • type: Contract
  • salary: $31.25 per hour

job description

CRM Marketing Analyst

job summary:
Our Pittsburgh based client is looking for a CRM Marketing Analyst for a contract project. You will be working to help improve their CRM to offer functional and technical assistance. If you feel like you could be a good fit for this role - please do not hesitate to send over your resume and set up an interview with our recruiting team.

location: PITTSBURGH, Pennsylvania
job type: Contract
work hours: 8am to 4pm
education: Bachelors
This position provides the functional and technical support to the users of the CRM solutions, which include account and opportunity management, sales process, pipeline conversion, customer feedback, pre-call planning, and data gathering.

- Analytics: Perform A-B testing to track outcomes against actions. Performs sales analyses.

- Reports: Develop reports for sales and management.

- Support:

o Provide training as new modules are added.

o Enable regional 'train the trainer' capability.

o Provides support to system users.

- Standards:

o Maintain and govern standards.

o Manage SOPs and other user documentation.

o Establishes expectations for system users.

o Reviews metadata and enforces correct protocols.

- Data Access: Controls access to the system.

- Changes:

o Amalgamates requests for improvements and enhancements of functionality.

o Participates in any improvement projects requested by the organization.

o Performs beta testing of new applications prior to rollout.

- Quality Assurance: Develops and executes test plans to ensure solution compliance with system specifications. Reports defects and verifies fixes on the implemented solutions.

The essential functions of this role include:

  • working in a smoke free environment
  • Experience level: Experienced
  • Minimum 1 year of experience
  • Education: Bachelors (required)
  • CRM Analyst
  • Technical Support (CRM)
  • Functional Support (CRM)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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