IT Support Specialist

  • location: Buffalo, NY
  • type: Permanent
  • salary: $60,000 - $70,000 per year

job description

IT Support Specialist

job summary:
Provides professional support for end users of personal computers or their associated networks, hardware, software or peripherals.

Responsibilities

  • Receives referrals from tier 1/help desk support, troubleshoots, diagnoses and resolves more complex operation errors.
  • Installs and configures software or hardware updates or patches.
  • Evaluates and resolves network connectivity or communications systems issues.
  • Develops and maintains documentation related to systems or work stations, may provide user training.
  • Ensures systems and workstations or accounts are compliant with organizational policies and security standards.
  • IT asset tracking.
  • Support of multiple locations
  • Work with other IT team members to maintain LAN, WAN, PC's, Voice, Printer, Business Systems and applications.
  • Maintains customer service/satisfaction levels related to technical support in line with service level agreements.
  • Maintain detailed network documentation.
  • Monitor network alarms and statistics and create daily, weekly, monthly and annual usage reports.
  • Follow all environmental, health, safety, and quality policies and guidelines.
  • Other duties may be assigned or required for this position.
Qualifications

  • Bachelor's Degree or equivalent experience.
  • 3-4 years of previous information technology, help desk or related experience.
  • Ability to work independently as well as in coordination with other members of the team.
  • Ability to set priorities and manage work flow to ensure efficient, timely and accurate resolution of help desk tickets and requests.
  • Expected to maximize efficiencies using good organizational skills to prioritize and complete tasks in requested timeframes.
  • Be able to handle complex issues, problems and only escalates the most complex issues.
 
location: Buffalo, New York
job type: Permanent
salary: $60,000 - 70,000 per year
work hours: 8am to 4pm
education: Bachelors
 
responsibilities:
Responsibilities

  • Receives referrals from tier 1/help desk support, troubleshoots, diagnoses and resolves more complex operation errors.
  • Installs and configures software or hardware updates or patches.
  • Evaluates and resolves network connectivity or communications systems issues.
  • Develops and maintains documentation related to systems or work stations, may provide user training.
  • Ensures systems and workstations or accounts are compliant with organizational policies and security standards.
  • IT asset tracking.
  • Support of multiple locations
  • Work with other IT team members to maintain LAN, WAN, PC's, Voice, Printer, Business Systems and applications.
  • Maintains customer service/satisfaction levels related to technical support in line with service level agreements.
  • Maintain detailed network documentation.
  • Monitor network alarms and statistics and create daily, weekly, monthly and annual usage reports.
  • Follow all environmental, health, safety, and quality policies and guidelines.
  • Other duties may be assigned or required for this position.
 
qualifications:
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Bachelors
 
skills:
  • LAN
  • WAN
  • IT Project Manager
  • Desktop Support
  • Helpdesk
  • windows
  • Cisco
  • manufacturing

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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