Technical Support Supervisor

  • location: Somerset, NJ
  • type: Permanent
  • salary: $65,000 - $75,000 per year

job description

Technical Support Supervisor

job summary:
Overseeing and assessing Parts and Technical Services staff activities and providing them with regular performance-related feedback.

Job Duties and Responsibilities:

  • Models a professional attitude in technical support, customer service, shipping, and repair
  • Utilizing technical parts knowledge to help the team asses any customer issues and needs
  • Overseeing and assessing Parts and Technical Services staff activities and providing them with regular performance-related feedback.
  • Strategizing and monitoring daily activities of the technical business operation.
  • Training staff in areas of technical customer service and company policies.
  • Provides the best technical support, customer service (CS), shipping, and repairs
  • Communicates well with other members of the team on all departmental issues
  • In house, manages parts and technical service areas by:
Troubleshooting / Parts replacement recommendations

Provide part numbers / Provide installation information

Provide other information as needed for Beauty customers

  • Manage in house testing and repairs with CS Department
  • Ensure all estimates for the repairs are completed and faxed or e-mailed to the customer
  • Ensure all personnel have the correct status of any repairs
  • Ensure all repairs are completed and the equipment is returned to the customer
  • In the field:
Provide technical support for products

Assist Dealers and end-users with installation and operation of beauty equipment

Assist Dealers with correct parts / part numbers for equipment

Work to troubleshoot and repair products in house and at customer locations as needed

Experience in mechanical devices

Some training in electronics

Some training in Personal Computer usage

 
location: Somerset, New Jersey
job type: Permanent
salary: $65,000 - 75,000 per year
work hours: 8am to 4pm
education: High School
 
responsibilities:
General Purpose of Position:

Manage the technical helpdesk for the Beauty department

Manage the parts area including inventory for beauty, shipping and repair

Track shipping of parts for customers

Manage in house testing, repairs, and returns of beauty components

Job Duties and Responsibilities:

  • Models a professional attitude in technical support, customer service, shipping, and repair
  • Utilizing technical parts knowledge to help the team asses any customer issues and needs
  • Overseeing and assessing Beauty Parts and Technical Services staff activities and providing them with regular performance-related feedback.
  • Strategizing and monitoring daily activities of the technical business operation.
  • Training staff in areas of technical customer service and company policies.
  • Provides the best technical support, customer service (CS), shipping, and repairs
  • Communicates well with other members of the team on all departmental issues
  • In house, manages the beauty parts and technical service areas by:
Troubleshooting / Parts replacement recommendations

Provide part numbers / Provide installation information

Provide other information as needed for Beauty customers

  • Manage in house testing and repairs with Beauty CS Department
  • Ensure all estimates for the repairs are completed and faxed or e-mailed to the customer
  • Ensure all personnel have the correct status of any repairs
  • Ensure all repairs are completed and the equipment is returned to the customer
  • In the field:
Provide technical support for beauty chairs, shampoo units, processors

Assist Dealers and end-users with installation and operation of beauty equipment

Assist Dealers with correct parts / part numbers for beauty equipment

Work to troubleshoot and repair products in house and at customer locations as needed

Educate customers on Takara Belmont equipment

Performs other duties as assigned

Job Title:

Parts and Technical Services Supervisor, Beauty Division

Educational Requirements:

High School Diploma or equivalent

Some training in mechanical devices

Some training in electronics

Some training in Personal Computer usage

Training &/or Experience:

Extensive experience in Technical and Customer Service

Some experience in mechanics, electronics, and Personal Computers

 
qualifications:
  • Experience level: Manager
  • Minimum 5 years of experience
  • Education: High School
 
skills:
  • Hydraulics (2 years of experience is preferred)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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