UX Content Strategist

  • location: San Francisco, CA
  • type: Contract
  • salary: $60 - $90 per hour

job description

UX Content Strategist

job summary:
Position Overview:

The Google Payments Consumer team is focused on digitizing offline payments, building meaningful relationships with users and the parties they pay online, enabling unique hyper-local shopping experiences, and facilitating more opportunities for finance and credit. Over 60M monthly active users around the world are paying with Google through their app and we have exciting and aggressive plans to grow the offering and user base.

The Payments UX Content Strategy team is seeking an experienced and passionate Content Strategist and UX Writer to help bring our global product to its next generation of users. Using your empathy, strategic thinking, and stellar writing skills, you'll help set the vision for all user communications and drive cohesive narratives across multiple platforms and touch points, focusing on delivering the best experience for our users. You'll collaborate with a cross-product group of Designers, Product Managers, Marketers, and Engineers to understand our customers' motivations and mindsets, and develop a clear language for users as well as guidelines for developers. A payments, ecommerce, or banking background would help you hit the ground running.

Top 3 Responsibilities:

  • Plan, create, deliver, and manage content that's an integral part of the user experience in-app and off-app (emails, push notifications, UI modules such as Sparks, Heads Up Displays (HUDs), Billboards, etc.)
  • Define, document, and write guidelines for the different audiences that create, use or develop comms artifacts
  • Work hand-in-hand with the Marketing copywriter to deliver projects across teams
Skill/Experience/Education

Mandatory Education: Bachelor's degree in English, Communications, or related field (Human Computer Interaction, aka HCI or Psychology)

Professional experience:

  • 3 - 5 years experience in writing and designing product experiences as part of a UX team developing software and/or at a digital agency.
  • Experience in online help, online content production, editing, UX writing, content strategy and marketing communications for consumer-focused communications.
  • Portfolio of demonstrated product and writing work. strong verbal and written communications, including developing presentations and deliverables.
  • Proven ability to drive design thinking through working closely with UX and product teams.
  • A strong understanding of user experience principles, and email marketing.
  • Ability to work globally and cross-functionally in an ambiguous environment.
  • Excellent project manager and self-starter, with the ability to work independently and on multiple initiatives at the same time.
  • Excellent leadership, oral and written communication, project management and analytical skills.
Desired

  • Marketing/Communications writing experience is a plus
 
location: San Francisco, California
job type: Contract
salary: $60 - 90 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
  • Plan, create, deliver, and manage content that's an integral part of the user experience in-app and off-app (emails, push notifications, UI modules such as Sparks, Heads Up Displays (HUDs), Billboards, etc.)
  • Define, document, and write guidelines for the different audiences that create, use or develop comms artifacts
  • Collaborate with designers, researchers, marketers, product managers, and engineers to define and document language principles, voice & tone, and content requirements
  • Work hand-in-hand with the Marketing copywriter to deliver projects across teams
 
qualifications:
  • Experience level:
  • Education: Bachelors
 
skills:
  • Content Management

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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