IT Service Desk

  • location: Tallahassee, FL
  • type: Contract
  • salary: $1 per hour

job description

IT Service Desk

job summary:
Position available for a qualified IT Service Desk Technician, 2nd shift, and must be available to rotate weekends 1x month.

Required Skills:

- Excellent customer service skills

- Professional and courteous demeanor

- Minimum 2 years of IT technical service desk / help desk support experience

- Ability to demonstrate excellent troubleshooting and diagnosis skills, escalating where appropriate, and using resources efficiently.

- Experience in working with ticketing software to create, escalate and maintain documentation.

- Ability to take ownership of calls and inquiries logged with Desktop Support and update the clients / users on a regular basis.

- Experience supporting user requests for support involving hardware, software, network connectivity, user access and passwords, etc. 
location: Tallahassee, Florida
job type: Contract
work hours: 3pm to 12am
education: High School
 
responsibilities:
Required Skills:

- Excellent customer service skills

- Professional and courteous demeanor

- Minimum 2 years of IT technical service desk / help desk support experience

- Ability to demonstrate excellent troubleshooting and diagnosis skills, escalating where appropriate, and using resources efficiently.

- Experience in working with ticketing software to create, escalate and maintain documentation.

- Ability to take ownership of calls and inquiries logged with Desktop Support and update the clients / users on a regular basis.

- Experience supporting user requests for support involving hardware, software, network connectivity, user access and passwords, etc.

The essential functions of this role include:

  • working weekends
 
qualifications:
  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: High School (required)
 
skills:
  • Support
  • Help Desk
  • customer service
  • Field Service

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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