Production/Automation Support - Pre-System

  • location: Jersey City, NJ
  • type: Contract
  • salary: $47 - $52.50 per hour

job description

Production/Automation Support - Pre-System

job summary:
Looking for a sharp Production Support Specialist with Automation experience.

Required skills:

1. Solid Production Support experience.

2. strong Shell, Python skills, with SQL.

3. strong UNIX / LINUX knowledge.

4. Automation experience.

5. Working knowledge of ITIL.

6. strong verbal and written communication skills. 
location: Jersey City, New Jersey
job type: Contract
salary: $47.00 - 52.50 per hour
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
  • Respond to and resolve business queries for Counterparty Credit Risk space.
  • Manage user query mailbox effectively, understand the scope of team's work and ensure timely and appropriate response is provided for all user queries.
  • Help automate processes utilizing strong scripting skills in UNIX Shel and Python.
  • Utilize important framework tools such as ITSM, JIRA, ITRS, etc. for both making updates and producing reports.
  • Incident management - provide timely and accurate user notifications as well as management escalations when needed.
  • Documentation and knowledge management.
  • Follow up and coordinate resolutions with various development teams.
  • Assist with metrics reporting.
  • Coordinate and perform Business Continuity testing and related paperwork.
  • Organize and run meetings independently for issue resolution.
  • Identify scope for automation to reduce manual, repeating tasks.
 
qualifications:
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Bachelors (required)
 
skills:
  • python (2 years of experience is required)
  • Shell (2 years of experience is required)
  • SQL (2 years of experience is required)
  • PRODUCTION SUPPORT
  • Credit Risk knowledge (1 year of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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