Production support Engineer

  • location: New York, NY
  • type: Permanent
  • salary: $140,000 - $150,000 per year

job description

Production support Engineer

job summary:
Our client, a world-renowned financial institution, is seeking a Production Support Engineering who will resolve production issues on an on-going basis and own the communication with key stakeholders (Trader, Sales and Middle Office), as well as understand the major flows for the Rates, Credit, Repo and Risk business areas.

Day to day duties include:

Reviewing supporting documentation, runbooks and monitoring for the applications in the flows from an L2 perspective. Proactively contribute and maintain monitoring tools, processes and knowledge articles in support of application management, recovery and instrumentation. Tooling/scripting required to support this maintenance is included in the deliverable (using the four eye check principle) with the team lead/specialist. Learn and own the client's processes covering Incident, Problem and Change Management so that you can contribute to the seamless operation of the team.

This team will work remotely until January 2022 and then will be in the NYC office.

location: NEW YORK, New York
job type: Permanent
salary: $140,000 - 150,000 per year
work hours: 8am to 5pm
education: Bachelors
·Providing Subject Matter Expert (SME) knowledge on Rates & Credit business and applications to the Support and Development teams which include providing training to the support team in order to reduce reliance on the development teams

·Enhance Geneos monitoring to improve the monitoring of production processes as well as build python scripts for application tooling and Geneos monitoring

·Working with the development team to automate manual support processes

·Provide excellent incident management during incidents to improve recovery time and facilitate industry-standard root cause analysis (RCA) exercises as a result of critical incidents and initiating the problem management cycle

·Analysis of incidents to identify underlying trends and focus areas and supporting the design and development of standard process to eliminate pain points, issues and root causes of current production management processes

·Interact directly with IT leaders, managers and key stakeholders to proactively communicate status on active major incidents or problem tickets

  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: Bachelors (required)
  • SOLARIS (2 years of experience is required)
  • Linux Engineer (1 year of experience is required)
  • ORACLE APPS (2 years of experience is required)
  • SQL (2 years of experience is preferred)
  • Python (2 years of experience is preferred)
  • Geneos (2 years of experience is preferred)
  • Technical Support
  • System Engineer

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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