IT Specialist (Desktop Support)

  • location: San Antonio, TX
  • type: Permanent
  • salary: $35,360 - $40,040 per year

job description

IT Specialist (Desktop Support)

job summary:
We have a direct hire opportunity for a Desktop Support Specialist for a client of ours in San Antonio, TX.

If you meet the following qualifications please don't hesitate to apply!

  • Bachelor's degree in IT or related field of study; or a Senior in a IT related degree program (this is a MUST have)
  • Minimum of 2 years supporting helpdesk functions
  • Broad knowledge of Information Technology environments, support and technologies
  • Broad knowledge of desktop systems support
  • PC skill to include Word, Excel, PowerPoint, and Visio
  • Ability to effectively communicate technical knowledge to IT professionals and credit union staff
  • strong written, verbal and interpersonal communication skills
  • Strong analytical, technical and conceptual skills with attention-to-detail
  • Results oriented with a strong focus on the customer (both internal & external)
  • Ability to tailor communication style to different audiences and to exercise good judgment in frequency and nature of communications to different parties
  • Effective time management and prioritization skills
  • Vendor management skills
  • Exceptional service orientation to align needed support to the desired business outcome
Preferred certifications include the following:

  • ITIL V4 Foundation
  • A+
  • Network+
  • Security+
 
location: San Antonio, Texas
job type: Permanent
salary: $35,360 - 40,040 per year
work hours: 8am to 4pm
education: Bachelors
 
responsibilities:
  • Fulfill user requests to move, add, change and delete desktop systems hardware, software and system access
  • Implement company issued mobile devices
  • Perform incident response activities for desktop systems
  • Evaluate desktop incident symptoms to collect appropriate information to troubleshoot and identify root cause according to procedures
  • Correctly apply configuration changes to fix the root cause of desktop incidents or escalate as appropriate
  • Evaluate system incidents stemming from user, desktop and network outages or a combination of these sources to determine the best procedure to follow
 
qualifications:
  • Experience level: Entry Level
  • Minimum 2 years of experience
  • Education: Bachelors (required)
 
skills:
  • Window 10 (2 years of experience is preferred)
  • Desktop Support
  • Technical Phone Support (2 years of experience is preferred)
  • Active Directory (2 years of experience is preferred)
  • Microsoft Office (2 years of experience is preferred)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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