job summary:
One of our Austin clients is looking to add multiple level 1 support resources to their growing team.
This role will be responsible for answering and resolving basic product technical-support questions received from customers. Technicians are responsible for ensuring call resolution in a timely manner, meeting average handle time requirements.
Education - High School Diploma or Equivalent
Experience - 1-2 years technical customer support
- Prior help desk experience a plus
- Basic troubleshooting
- Prior experience working with iOs devices
Knowledge, Skills and Abilities - Thorough knowledge of Windows PC environments and associated components
- Working knowledge of LAN
- Effective communicator
- Comfortable working autonomously and self-motivating
- Ability to work diligently and utilize problem-solving skills to fix issues and ensure functionality.
- Must have familiarity with Windows devices and hardware
location: AUSTIN, Texas
job type: Contract
salary: $20 - 22 per hour
work hours: 8am to 5pm
education: High School
responsibilities:
Providing remote applications support via email and phone
Answer customer phone calls, assist callers with a variety of issues, including basic software and hardware troubleshooting
Perform software upgrades as requested, managing both business standard and proprietary software
Establish call/email response prioritization
Escalate issues that cannot be resolved using current knowledge to the next level
Contributes to ensuring client self-help knowledge; documenting typical requests and incidents, resolutions, and work-around procedures
qualifications:
- Experience level: Experienced
- Minimum 1 year of experience
- Education: High School
skills:
- Windows (1 year of experience is required)
- APPLICATION SUPPORT
- Helpdesk (1 year of experience is required)
- Technical Support (1 year of experience is required)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.