JR. TECHNICAL TRADING SUPPORT ANALYST

  • location: Newark, NJ
  • type: Permanent
  • salary: $65,000 per year

job description

JR. TECHNICAL TRADING SUPPORT ANALYST

job summary:
As a Technical Trading Support Analyst, you will be on the front lines of ensuring a global client base is effectively using our Order Management System (OMS), reference data and risk products day-to-day to drive their business.

In this role, you'll be on a team acting as one of the main points of contact for all Investment Management Solutions clients, including hedge funds, wealth managers and traditional asset managers. You will interact directly with traders, trade support, operations, and IT groups daily to support their use of BIMS products and services. Succeeding in this role requires balancing knowledge of the financial industry, technology, and our applications to ensure our clients systems are operationally ready each day and any issues are addressed in a timely and effective manner.

As a service delivery team member, you will have a significant impact on the client's organization and their ability to do business in an efficient and timely manner. You will accomplish this impact through proper issue tracking, providing excellent internal and client communication, timely resolution, or escalation of client issues.

Are you a dedicated individual with a strong client service mentality? Do you thrive in a dynamic and creative environment? Are you looking for a role in which you can really make a difference? Please see below for how you can contribute to the success of our organization.

Primary Responsibilities:

  • Serve as front line of support for all trading inquiries- troubleshoot, triage, and manage issues from point of origin to resolution
  • Define, present, and implement solutions in the form of business process changes and/or business requirement
  • Ensure an excellent client experience by providing proactive, timely and efficient communication regarding the impact, current status and next steps of issues being researched
  • Act as a liaison between the client and internal departments in facilitating issue resolution and/or software delivery; work with Relationship Managers to advocate for client specific product functional requests and changes
  • Work with the manager to handle issue backlog, monitor and assign issues as reported by clients
  • Build and maintain client relationships and maintain superior levels of client satisfaction
 
location: Newark, New Jersey
job type: Permanent
work hours: 8am to 4pm
education: Bachelors
 
responsibilities:
As a Technical Trading Support Analyst, you will be on the front lines of ensuring a global client base is effectively using our Order Management System (OMS), reference data and risk products day-to-day to drive their business.

In this role, you'll be on a team acting as one of the main points of contact for all Investment Management Solutions clients, including hedge funds, wealth managers and traditional asset managers. You will interact directly with traders, trade support, operations, and IT groups daily to support their use of BIMS products and services. Succeeding in this role requires balancing knowledge of the financial industry, technology, and our applications to ensure our clients systems are operationally ready each day and any issues are addressed in a timely and effective manner.

As a service delivery team member, you will have a significant impact on the client's organization and their ability to do business in an efficient and timely manner. You will accomplish this impact through proper issue tracking, providing excellent internal and client communication, timely resolution, or escalation of client issues.

Are you a dedicated individual with a strong client service mentality? Do you thrive in a dynamic and creative environment? Are you looking for a role in which you can really make a difference? Please see below for how you can contribute to the success of our organization.

Primary Responsibilities:

  • Serve as front line of support for all trading inquiries- troubleshoot, triage, and manage issues from point of origin to resolution
  • Define, present, and implement solutions in the form of business process changes and/or business requirement
  • Ensure an excellent client experience by providing proactive, timely and efficient communication regarding the impact, current status and next steps of issues being researched
  • Act as a liaison between the client and internal departments in facilitating issue resolution and/or software delivery; work with Relationship Managers to advocate for client specific product functional requests and changes
  • Work with the manager to handle issue backlog, monitor and assign issues as reported by clients
  • Build and maintain client relationships and maintain superior levels of client satisfaction
 
qualifications:
  • Experience level: Entry Level
  • Minimum 1 year of experience
  • Education: Bachelors (required)
 
skills:
  • xml
  • sql scripting
  • Stored Procedures
  • ETL
  • trading

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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