Business Process Manager

  • location: Alpharetta, GA
  • type: Contract
  • salary: $25 - $35 per hour

job description

Business Process Manager

job summary:

location: Alpharetta, Georgia
job type: Contract
salary: $25 - 35 per hour
work hours: 8am to 4pm
education: Associates
Key Responsibilities:

  • Provide oversight around new and existing processes, maintaining and improving ITSM process management policies in alignment with the ITIL framework
  • Conduct audits of Incidents, Changes, Problem tickets to ensure proper processes were followed
  • Develop reports of process performance and compliance and present/deliver to various levels of management
  • Document requirements as needed for process improvement initiatives and/or application enhancements
  • Participate in recurring and adhoc ITSM meetings (Change Advisory Board, Problem Advisory Board, Major Incident Reviews)
  • Provide guidance and training to support adoption of key ITSM processes (Incident, Problem, Change, etc)
  • Maintenance of existing and creation of new documentation pertaining to ITSM processes and guidelines
  • Plan and/or lead specific projects or initiatives related to ITSM processes
  • Identify process efficiencies and improvements for existing processes or tool improvements to support the process
  • Ability to work under pressure and be highly pro-active in prioritizing issues and driving continuous improvement across the organization
  • Support other duties assigned by manager

  • Bachelor's degree preferred
  • 5+ years minimum of experience in service management, service delivery, and/or process management
  • Excellent communication (oral and written) skills; the ability to listen effectively, react appropriately to feedback and communicate to all levels of management
  • Knowledge of best practice methodologies and techniques to improve business and technical operations
  • In-depth experience using Microsoft PowerPoint, Word, Visio and Excel
  • Experience with service management applications/platforms (esp. ServiceNow)
  • ITIL Foundations certificate required
  • Experience level: Entry Level
  • Minimum 5 years of experience
  • Education: Associates
  • Process Improvement
  • ITIL
  • ITSM
  • Process Control

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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