Mortgage Support Analyst

  • location: Plymouth, MI (remote)
  • type: Permanent
  • salary: $50,000 - $60,000 per year

job description

Mortgage Support Analyst

job summary:
Are you a Support Analyst in the mortgage industry with Encompass experience? Do you want to work at a fast paced, quickly growing, family valued mortgage company with room for career growth? Do you have support experience guiding loan officers through the Encompass program and offering solutions to lending questions? Do you enjoy being part of a team while being having the freedom to work remotely? Then look no further as this opportunity is right for you.

location: Plymouth, Michigan
job type: Permanent
salary: $50,000 - 60,000 per year
work hours: 8am to 5pm
education: No Degree Required
Duties and responsibilities

  • Provide excellent support to corporate users and our partner offices via working tickets and assisting with phone call and walk up support requests
  • Create Technical Documentation and add to the team's Knowledgebase
  • Occasionally act as a resource on special project teams
  • Responsible within a team, to handle all LOS support requests and work to continually improve the process
  • Provide white glove treatment for executive, managerial, and high priority support requests
  • Keep a high level of professionalism, a positive attitude, and provide top notch service, while keeping both the end user and best practices in mind
  • Configuration and resetting account access when required
  • Troubleshooting loan level, vendor, and process-based issues throughout the loan process
  • Ensure timely and courteous assistance in all requests related directly to mortgage origination
  • Provide training on the Loan Origination System and other ancillary systems and accounts for end users to help improve overall knowledge throughout the user base
  • Take a sense of ownership over the core system and products and become our resident expert from a support and training standpoint
  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: No Degree Required
  • Encompass
  • Mortgage Support
  • Loan Origination System (LOS)
  • Helpdesk
  • Microsoft Office Suite

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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