Desktop Support Technician

  • location: Dallas, TX
  • type: Permanent
  • salary: $40,000 - $48,000 per year

job description

Desktop Support Technician

job summary:
Our client is seeking a knowledgeable, detail-oriented Desktop Support Technician with an aptitude for impeccable customer service to join their growing team in providing daily desktop support to all employees & network users!

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Provide Desk-side support of end user issues, such as:
    • New user and equipment deployment
    • Internal application troubleshooting
    • Ticket management
    • Proactive documentation of technical procedures
  • Maintain printer fleet needs
  • Ensure a timely response to ticketing needs
  • Ensure proper notes and documentation of all assigned tasks
  • Cross train with other technicians. Must be able to work in a team-player environment.
  • Must be able to work significant overtime while travelling up to 20% of time
  • Other duties may be assigned
EDUCATION & EXPERIENCE:

  • High School degree required; Associates or Bachelor's degree in IT preferred
  • 2+ years of Enterprise Desktop Support experience
  • A+ and Network+ preferred
  • Proficiency in Windows 10, HP laptops and desktops, Mac OS X, Citrix Client, Cisco VPN Client
  • Experience with A/V systems, mixers, etc.
  • Experience with desktop imaging practices
  • Experience with Dell KACE desired, but not required
WORK ENVIRONMENT: Individual must be able to work independently in a fast-paced team environment. Candidate must also have reliable transportation due to user groups being located at multiple facilities in the Dallas area and the necessity to travel to those locations. This role is on-call one week per month and required to travel one week out of every 6-8 weeks. To meet business needs, some evenings may be required. This position may also provide occasional Executive support offsite. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

 
location: Dallas, Texas
job type: Permanent
salary: $40,000 - 48,000 per year
work hours: 8am to 5pm
education: High School
 
responsibilities:
  • Provide Desk-side support of end user issues, such as:
    • New user and equipment deployment
    • Internal application troubleshooting
    • Ticket management
    • Proactive documentation of technical procedures
  • Maintain printer fleet needs
  • Ensure a timely response to ticketing needs
  • Ensure proper notes and documentation of all assigned tasks
  • Cross train with other technicians. Must be able to work in a team-player environment.
  • Must be able to work significant overtime while travelling up to 20% of time
  • Other duties may be assigned
 
qualifications:
  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: High School (required)
 
skills:
  • Desktop Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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