Systems Engineer/Admin

  • location: Romeoville, IL
  • type: Permanent
  • salary: $70,000 - $100,000 per year

job description

Systems Engineer/Admin

job summary:
Position Summary

The Systems Engineer will interact with all levels of users in the company, including senior executives. He or she independently performs and coordinates preventive maintenance on Information Technology equipment on a continual basis; coordinates the installation, discontinuation, and relocation of equipment; completes required logs and reports of maintenance activities; develops reference materials and procedures that will become guidelines for others; and ensures diagnostic tools and service aids are in appropriate working order. The incumbent participates in the administration, engineering, planning, coordination, and installation of new or modified equipment and local area networks; performs troubleshooting, diagnostics, research, evaluation, and documentation of various data/voice communications solutions and alternatives; coordinates the installation of equipment, lines, and software necessary to meet the requirements for the site; prepares instructions and documentation for installation and monitors project status. He or she is responsible for adhering to our client's IT standards and would participate in incorporating industry best practices into operations.

Activities Include:

  • Install and maintain site equipment such as, but not limited to, Local Area Networks, voice and data communications, software and hardware infrastructure.
  • Managing Disaster Recovery planning and testing, including maintaining backups and replication.
  • Directly or indirectly assist other individuals within IT Services to help them complete their specific tasks.
  • Maintain high levels of internal customer satisfaction with utmost respect and dedication.
  • Meet or exceed mutually established annual objectives.
  • Maintain high level of standards in interpersonal skills such as verbal and written communications.
  • Maintain high level of technical skills and strive to expand on technical knowledge through self-education or company provided education.
  • Follow and enforce IT corporate standards and policies.
  • Perform on-call responsibilities in support of every location.
Skills:

The individual must be familiar with the concepts of supporting end-user computing environments with the following skills:

  • Installing and administrating local area networks, managing wide area networks, network devices, wireless devices and infrastructure
  • Cisco configuration experience is required. Experience with firewalls, Velo SDWAN, Juniper VPN and Barracuda appliances is a plus.
  • Familiar with performance SAN and server hardware.
  • Understanding of Windows operating systems, Exchange, Office 365 and other Microsoft products.
  • Can conceptualize planning, installing and supporting of Microsoft Active Directory, DNS, terminal server and related technologies.
  • Experience in installing and supporting VMWare ESXi software environments
  • Willing to learn installation, implementation and support of SAN/NAS storage technologies in a virtual or standalone server environment.
  • Willing to learn implementation and support of Mitel VoIP
  • Willing to learn IT asset management disciplines, asset procurement and understanding of software/firmware distribution and patch management concepts. Scripting experience, specifically in Power Shell, is a plus.
  • Must demonstrate contribution to project planning and implementation of new technologies.
  • Must have disciplined approach to change control processes. Understanding of ITIL processes is a plus.
  • Must demonstrate a good understanding of information security principles as it relates to system and network security.
  • Contribute to a disaster recovery plan and testing.
  • Demonstrate an aptitude toward network management and backup/recovery disciplines. Conceptual understanding of data communications equipment, network switches, wireless access points and protocols such as SDWAN, SFTP, TCP/IP, DNS, DHCP, SMTP
  • Understanding of or experience with collaboration tools such as MS SharePoint, Skype and Teams is a plus.
Additional Skills:

  • Must possess critical thinking skills and effectively troubleshoot problems in search of the root cause.
  • Must be comfortable working with a certain degree of creativity and latitude while effectively prioritizing and executing tasks.
  • Must possess desire and self-motivation to learn new technologies and stay abreast of industry changes.
  • Must possess excellent customer service, time management, organizational, and communication skill with the ability to establish and maintain effective working relations with internal and external clients, vendors and the IT teams.
  • Ability to support large user base in a clear, respectful manner both remotely, over the phone and in person.
Competencies:

  • Special Skills - The incumbent must be a self-motivated individual, able to communicate effectively with all levels in IT Services. Ability to enforce standards concerning computer configurations and operations in a diplomatic manner is required. Must be willing to perform required maintenance such as re-wiring, crawling on floors, desks or ceilings and be able to carry computer equipment up/down stairs. As needed, must be able to work flexible hours when required to accomplish tasks during non-business hour to reduce impact to the business unit. Overnight travel may be required from time to time to support remote sites.
  • Customer Service - Responsive to day- to-day issues identified by the business unit customer. Responds promptly and with a sense of urgency in order to minimize user downtime.
  • Task Management - Organizes tasks and communicates changes and progress to immediate supervisor. Prioritizes work activities and uses time efficiently to meet deadlines.
  • Interpersonal - Must communicate well, verbally and in writing, with peers, management and the user community; focus on facilitating and resolving conflict; maintain confidentiality; listen to others without interrupting; keep emotions under control.
  • Integrity - Must treat people with respect, even under pressure; keep commitments; inspire the trust of others; work ethically and uphold organizational values.
  • Professionalism - Must approach others in a tactful manner and react well under pressure; treat others with respect; accept responsibility for own actions; follow through on commitments.
  • Teamwork - Performs as an active participant of the team and contributes to building a positive team spirit. Works collaboratively with other members of the development team and other IT Services teams.
  • Quality - Demonstrates accuracy and thoroughness in resultant work products; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
  • Quantity - Maximizes productivity; completes work in timely manner; strives to increase productivity; takes the initiative to ask for additional tasks when assignments are complete.
  • Dependability - Follows direction, responds to management direction; takes responsibility for own actions.
  • Innovation - Meets challenges with resourcefulness and uses creativity when solving problems.
Education and/or Experience

Some formal training or equivalent combination of education and experience is required. Bachelor's degree (B.A. or B.S) from four-year College or University or equivalent technical certification is desirable.

Direct Reports

None

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision and distance vision.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually moderate.

 
location: Romeoville, Illinois
job type: Permanent
salary: $70,000 - 100,000 per year
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
  • Install and maintain site equipment such as, but not limited to, Local Area Networks, voice and data communications, software and hardware infrastructure.
  • Managing Disaster Recovery planning and testing, including maintaining backups and replication.
  • Directly or indirectly assist other individuals within IT Services to help them complete their specific tasks.
  • Maintain high levels of internal customer satisfaction with utmost respect and dedication.
  • Meet or exceed mutually established annual objectives.
  • Maintain high level of standards in interpersonal skills such as verbal and written communications.
  • Maintain high level of technical skills and strive to expand on technical knowledge through self-education or company provided education.
  • Follow and enforce IT corporate standards and policies.
  • Perform on-call responsibilities in support of every location.
 
qualifications:
  • Experience level: Experienced
  • Minimum 6 years of experience
  • Education: Bachelors
 
skills:
  • VMWARE (1 year of experience is required)
  • Patch Management (1 year of experience is preferred)
  • NAS Infrastructure (1 year of experience is preferred)
  • San infrastructure (1 year of experience is required)
  • Active directory (1 year of experience is preferred)
  • SCCM (1 year of experience is required)
  • AWS (1 year of experience is preferred)
  • VOIP (1 year of experience is preferred)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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