Service Desk level 1

  • location: Davenport, IA
  • type: Temp to Perm
  • salary: $12 - $15 per hour

job description

Service Desk level 1

job summary:
We're looking for someone to join a team and grown their career. This position will be responsible for level 1 customer technology support in Davenport, IA. The ideal candidate will excel in customer service, have good communication skills, and a passion for technology. This position has the potential to become a long term resource to the client and is a great stepping stone into the clients IT department.

 
location: DAVENPORT, Iowa
job type: Contract
salary: $12 - 15 per hour
work hours: 8am to 4pm
education: No Degree Required
 
responsibilities:
  • Provide first level support to customers via phone to technologies within Computers, Mobility, Voice, Network, Connectivity, and multiple software applications
  • Document completed work within incident management system
  • Escalates incidents to levels 2, 3 and or other groups for incidents that may require resolution outside the service desk.
The essential functions of this role include:

  • working weekends
 
qualifications:
  • Experience level: Entry Level
  • Minimum 1 year of experience
  • Education: No Degree Required
 
skills:
  • Helpdesk
  • Service Desk
  • SERVICE NOW
  • VPN

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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