OnBase Support Manager

  • location: Lexington, MA
  • type: Contract
  • salary: $75.57 - $85.57 per hour

job description

OnBase Support Manager

job summary:

Job Description: OnBase Support Manager Consultant

Specific Technical Skills Needed:

  • Certifications: OnBase System Admin / API / Workflow / Workview (Version 16 or above)
  • Expertise in Unity Scripts, Unity Forms
  • strong knowledge of OnBase Object Model and SQL queries
  • Experience with Reporting Server and Dashboards
  • Expert Knowledge of Windows operating system
  • Knowledge of Networking concepts including load balancing, DNS
  • strong analytical skills including business process modeling, system requirements analysis
  • strong customer service aptitude and ability to interact & service advanced as well as inexperienced users.
Primary Responsibilities:

  • Clearly define and document roles and responsibilities of all on and off-shore support staff
  • Manage on-going schedule and on-call schedule of all support staff to ensure all key business operational hours are covered including evenings, weekends, and holidays
  • Coordinate with Helpdesk to ensure proper categorization, assignment, and resolution of tickets
  • Develop performance dashboards to monitor the number and type of issues and outages and time to resolution
  • For all major issues and outages perform a root-cause analysis and plan of correction
  • Evaluate and Document existing OnBase patient solutions to identify opportunities for improvement as related to system performance and stability
  • In coordination with Development team develop and deploy Workflow and Workview performance enhancements
  • Coordinate with OnBase development team to identify if new code could cause any impact to existing OnBase workflows
  • Coordinate with OnBase development team to identify if new code could cause any impact to existing external applications.
location: Lexington, Massachusetts
job type: Contract
salary: $75.57 - 85.57 per hour
work hours: 8am to 5pm
education: Bachelors
  • Establish a well-documented and effective monitoring and support system for all OnBase applications, servers, and points of integration
  • Document potential points of failure for OnBase and related points of integration
  • Document all existing monitoring systems
  • Evaluate existing monitoring systems, identify deficiencies, and make recommendations for improvement
  • In coordination with appropriate integration and monitoring system teams, develop and deploy recommended monitoring enhancements
  • Develop and Document SOP's for OnBase support staff
  • Work with OnBase Management to establish SLA's with key business stakeholder
  • Experience level: Experienced
  • Education: Bachelors
  • SQL
  • Unity Scripts
  • Unity Forms
  • Reporting Services

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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