Desktop Support Analyst

  • location: New York, NY
  • type: Contract
  • salary: $26 - $40 per hour

job description

Desktop Support Analyst

job summary:
Our client as a consulting opportunity for an experienced Technical Support Specialist to work in the New York City office of an enterprise financial client.

Candiate will be supporting all Microsoft Office products as well as providing executive support. Engagement will include Office 365, Windows, Exchange environment and large scale deployment project and moves. 
location: New York, New York
job type: Contract
salary: $26 - 40 per hour
work hours: 8am to 5pm
education: Associates
 
responsibilities:
Primarily support workstation systems hardware and software issues

Support iPhone/iPad and Android devices

Physically move desktop technology from one office to another

Track assets with inventory software

Provide support for audio/video conferences

Install/maintain/troubleshoot both local and network printers

Contribute/share knowledge with the Team

Strictly follow procedures

White-glove support

Qualifications:

Bachelor's degree is Preferred but not required with a minimum of 4 to 6 years of technology preferably within an enterprise or financial services environment

Microsoft Certified Professional (MCP) preferred

Windows 10 workstation build and imaging. Ghost/WIM/MDT/SCCM knowledge a plus

Knowledge of Mac OS, JAMF preferred.

Microsoft Office 2016/Office 365, TCP/IP troubleshooting, Microsoft Active Directory, Sysinternals Diagnostic Software

MobileIron/Intune MDM and enterprise integrated iPhone/iPad/Android/Surface

Excellent knowledge of security related software Symantec, Bit9, Kaseya, Aternity

Knowledge of Market feed applications, including FactSet and Bloomberg

Superior communication and facilitation skills

Excellent organizational skills and ability to manage multiple tasks

Good technical problem analysis/solving skills

The essential functions of this role include:

  • working up to 3 hrs of overtime per week
 
qualifications:
  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: Associates
 
skills:
  • Desktop Support
  • Technical Analyst
  • APPLICATION SUPPORT
  • Helpdesk
  • PRODUCTION SUPPORT

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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