Sr. Product Owner\Business Analyst (Pega) (1770)

  • location: New York, NY
  • type: Contract
  • salary: $70 per hour

job description

Sr. Product Owner\Business Analyst (Pega) (1770)

job summary:
The Candidate will be responsible for performing business activities related to the implementation and long-term maintenance of an internal case management system which is developed on the Pegasystems platform, and its corresponding customer-facing application. The Candidate will work closely with key business stakeholders to discuss organizational needs and gather system upgrade and enhancement requirements. The main objective is to improve the overall external customer service experience while improving the ability of internal representatives to meet demanding customer service dates. The Candidate is expected to be an independent Product Owner that handles new system enhancement projects from requirements gathering all the way through production deployment. Candidate will be a key member of a team that gathers and writes detailed business requirements and translates them into technical specifications/ System Requirement Specifications (SRS) including describing system interfaces and business process specifications.

The position includes creating and developing the requirements definitions, fit/gap analysis of key functionalities, and related use cases. The job requires close working relationship with Information Resources (IT) personnel to complete high-level and detailed designs, system build, testing, and deployment.

The job includes analysis and reporting of departmental and customer metrics. The application covers several functional areas, including Customer Relationship Management, Field Force Automation, Telephony, Electronic Scheduling, Analytics, Knowledge Management and Work Management.

 
location: New York, New York
job type: Contract
work hours: 8am to 4pm
education: Bachelors
 
responsibilities:
The Candidate will be responsible for performing business activities related to the implementation and long-term maintenance of an internal case management system which is developed on the Pegasystems platform, and its corresponding customer-facing application. The Candidate will work closely with key business stakeholders to discuss organizational needs and gather system upgrade and enhancement requirements. The main objective is to improve the overall external customer service experience while improving the ability of internal representatives to meet demanding customer service dates. The Candidate is expected to be an independent Product Owner that handles new system enhancement projects from requirements gathering all the way through production deployment. Candidate will be a key member of a team that gathers and writes detailed business requirements and translates them into technical specifications/ System Requirement Specifications (SRS) including describing system interfaces and business process specifications.

The position includes creating and developing the requirements definitions, fit/gap analysis of key functionalities, and related use cases. The job requires close working relationship with Information Resources (IT) personnel to complete high-level and detailed designs, system build, testing, and deployment.

The job includes analysis and reporting of departmental and customer metrics. The application covers several functional areas, including Customer Relationship Management, Field Force Automation, Telephony, Electronic Scheduling, Analytics, Knowledge Management and Work Management.

 
qualifications:
  • Experience level: Experienced
  • Minimum 4 years of experience
  • Education: Bachelors
 
skills:
  • Business Systems Analyst
  • PEGA
  • Tableau
  • ms-office
  • product owner

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs