Customer Service Representative

  • location: Redmond, WA (remote)
  • type: Contract
  • salary: $50 - $60 per hour

job description

Customer Service Representative

job summary:
Customer Service Representative needed for contract role with Randstad Technologies client in Redmond, WA.

Qualifications

· Extemporary communication skills (both written and verbal)

· Ability to lead and manage customer facing discussions with senior stakeholders

· Strong presentation and facilitation skills

· Strong interpersonal skills; customer-centric attitude; ability to deal with cultural diversity

· Proven team player

· Project delivery experience

· Basic analytical skills utilizing Excel

· Escalation specialist background an advantage

· Financial processes experience an advantage

· Some understanding of Microsoft technologies and customer engagement model an advantage

· Able to work 100% from home utilizing Microsoft Teams

-Working with escalations, expectation management

-Empathetic but problem solving

 
location: Redmond, Washington
job type: Contract
salary: $50 - 60 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Provides quick and accurate customer call resolution and/or routing to the appropriate team or Support Professional within the targeted support application via phone and electronic case transfers. Responsibilities include using Clarify, Internet, and other internal resources to collect information to verify eligibility for support, summarizing the key elements of the technical problem and determining if the issue falls within defined support boundaries, efficiently resolving and closing cases and ensuring complete case documentation for all support issues and meeting defined response and quality goals and properly sets and manages customer expectations.

 
qualifications:
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Bachelors
 
skills:
  • Customer Relations

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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