NOC Technician III

  • location: Washington, DC
  • type: Contract
  • salary: $18 - $28 per hour

job description

NOC Technician III

job summary:

Position Overview:

This Level III position is a shift-lead position for nights and/or weekends shift. Shift lead is required ensure that the work during his/her shift are completely accomplished and give the clean tur-over to the next shift. His/her responsibilities also include providing technical training to NOC junior staff and contractors, write/review/update technical procedures, participating in technical process improvement, reviewing how NOC handles technical processes as well as reviewing the resolved ServiceNow tickets and providing feedback/guidance to team as necessary.

The Network Operations Center (NOC) is part of the Client's Network Engineering Unit (ITSNE), which falls under Client's Information Technology Solutions (ITS). The NOC is primarily responsible for 1st and 2nd level troubleshooting of the Client's Local and global networks, logging, and tracking problems, while testing newlink/network equipment for readiness.

Educational Qualifications and Experience:

- Education: Associate degree

- Role Specific Experience: 2+ years of experience in in the telecommunications industry and/or computer networking, wired and wireless technology

Certification Requirements:

- Certified Technical Training, CCNA (preferred)

Required Skills/Abilities:

- Good knowledge and understanding of LAN (wired and wireless)/WAN technology

- Understanding in various network monitoring tools

- Knowledge of CISCO operation system

- Good knowledge of Microsoft SharePoint and Excel

- Ability to diagnose and resolve technical problems independently, as well as in collaboration with a team

- Excellent verbal and written communication skills

- Ability to work under pressure in a busy environment, and deal sensitively in a multi-cultural environment, and build effective working relations with clients and colleagues

- Excellent customer service, technical, and analytical skills

location: Washington, Washington, D.C.
job type: Contract
salary: $18 - 28 per hour
work hours: 8am to 4pm
education: Associates
Essential Job Functions:

- Provide 1st Level and 2nd level network and communication link infrastructure support to Client engineers, HQ IT, and Country Offices (CO)

- Perform 1st and 2nd level troubleshooting of the Bank's Local Area Network (LAN) and Global Communications networks, including all aspects of the network infrastructure (switches, routers, specialized servers), as well as communication links infrastructure (VSAT, MPLS, IPL, Internet2, etc.)

- Work and coordinate with technical support personnel, both internal and third-party vendors, to provide fast resolutions for network and communication link problems

- Take ownership of all HQ network and Global Communication Network problems

- Perform follow-up action to make sure problems are solved in a prompt and professional manner

- Escalate the problem promptly to ensure high availability of network devices that are part of the Bank's network

- Act as a point of contact for the engineers, HQ and Country Office Information Technology staff, in case of network and communication-link problems

- Provide implementation support for Global Communication projects, including acceptance testing of links in co-operation with the Country Offices' IT staff, vendors, and Engineers

- Connect equipment and run emergency cabling in the Data Centers and major network Communication Rooms (NCR)

- Configure switch ports, operate test equipment, and use diagnostic software to perform individual tests as well as ongoing performance testing

- Create incident ticket, provide update, and follow-up

- Write and update technical troubleshooting procedures

- Work closely with other technical professionals in a multicultural environment

  • Experience level: Experienced
  • Minimum 4 years of experience
  • Education: Associates
  • LAN
  • WAN
  • Cisco
  • NOC Technician
  • CCNA
  • CCNP

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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