IT Change Management Lead

  • location: Eden Prairie, MN (remote)
  • type: Temp to Perm
  • salary: $70 - $87.50 per hour

job description

IT Change Management Lead

job summary:
IDEAL BACKGROUND: Experience with leading change management for Office 365 in a large organization.


- Extensive experience in Change Management.

- Demonstrated balance of strategic and detailed tactical thought processes.

- Proven record of successfully managing and delivering significant business changes, with particular knowledge of change practices.


- 8+ years of Change Management experience

- 5+ years of experience in leading change management for IT initiatives

- Extensive experience in change management and communication methodology, with proven result (i.e. PROSCI)

- Proven ability to lead others in teams for shared results

- General knowledge of IT systems with an emphasis on enterprise software upgrades and roll outs (ideally Office 365)

- Demonstrated influence management skills, decision making abilities and problem resolution skills

- Demonstrated balance of strategic and detailed tactical thought processes

- Proven project management experience across a broad or complex organization

- Proven record of successfully managing and delivering significant business changes, with particular knowledge of change practices

- Experience working globally with diverse cultural and language groups, and across business functions

- Proven ability to work with all levels of an organization, with excellent downward, lateral and upward written and verbal communication skills

- Ability to drive business requirements definition and requirements gathering.

- Demonstrated leadership in problem analysis and solution recommendation capabilities

- Very strong presentation, written and oral communication skills

- Extremely comfortable with interpersonal and influence management skills (very effective relationships with other project team members and business unit / geography personnel).

- Ability to work and influence all levels of management

- Ability to understand and explain end-audience needs and requirements

- Expertise with communications assessment techniques and tools

location: Eden Prairie, Minnesota
job type: Contract
salary: $70.00 - 87.50 per hour
work hours: 9am to 5pm
education: No Degree Required
- Responsible for the delivery of Organizational Change Management to increase the understanding and adoption of Office 365 with users across the company

- Drive and analyze stakeholder needs, implement strategic communications and change tactics.

- Gathers input and defines solutions for complex change management and communication needs, both internal and external to the IT organization.

- Design, develop and deliver successful change plans, tactics and communication mechanisms, messages, channels, systems, materials and tools to address audience needs and expected impacts.

- Builds business relationships with key Business and Project/Program stakeholders

- Defines change management metrics and reporting to assess the impact of change management activities and to assess Office 365 adoption.

- Change Management Plan & Tactics - design, develop, and implement Change Plans designed to address organizational change impacts; drive identification of stakeholders/audiences and needs (on internal, external and individual project basis) designed to help minimize the impact to the Business.

Plans will include:

---- Sponsor Plan based on Sponsor Model/ Stakeholder Map

---- Stakeholder Engagement Plan including Sponsor and Project Team coaching regarding change management

---- Change/ Impact Action Plan based on Change Impact Assessments

---- Communications Plan (including status, end user, manager and sponsor communications) to ensure communications alignment with project objectives and business unit / geography priorities. Develop communications channels and messages, routine and specialized communications efforts, may work with site change leads for optimization.

- Engaging program, site leadership, site and functional team resources to develop approach and deliverables

- Design and implement strategy and plans. Failure to meet deliverables would adversely affect project plans, business operations, customer, vendor, and employee relations.

- Evaluate effectiveness of efforts and develop templates and process standards that embody best practices. Create feedback mechanisms for continual process and deliverables improvement.

- Develops relationship and serves as a liaison between Business Stakeholders and users Global IT programs/projects.

  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: No Degree Required
  • Change management
  • UX
  • Microsoft Office 365

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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