IT Help Desk Level I

  • location: San Diego, CA
  • type: Temp to Perm
  • salary: $21 - $23 per hour

job description

IT Help Desk Level I

job summary:
An immediate need for an experienced Help Desk technician. This person will be part of 4 techs on the team. This will be a potential contract to hire opportunity with an amazing firm that will give you the opportunity to give back to the community. This will be an onsite opportunity that has been already set up to accomodate the health concerns of COVID-19.

 
location: San Diego, California
job type: Contract
salary: $21 - 23 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
  • Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.
  • Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources.
  • Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools to resolve issues.
  • Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines).
  • Escalate unresolved issues to Team Leads.
  • Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.
  • Daily management of technology assets such as laptops, desktops, printers, and tablets using our centralized asset management system.
  • Provide daily support for our collaboration tools and services (Conferencing Room Equipment, Zoom, Skype)
  • Assist with onboarding / offboarding employees, including provisioning hardware, and ensuring processes are documented accordingly to ensure compliance with regulatory requirements.
  • Work on projects to increase organization and improvements in the IT department
 
qualifications:
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Bachelors
 
skills:
  • Schedule
  • IT Service Desk
  • Windows Operating Systems
  • IPv4 (2 years of experience is preferred)
  • Networking Protocols (1 year of experience is required)
  • Ticketing Systems (3 years of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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