Operations Analyst II

  • location: Pittsburgh, PA
  • type: Contract
  • salary: $20 - $39 per hour

job description

Operations Analyst II

job summary:
Position Description

Play a pivotal role in measuring the effectiveness of support programs. Design, implement, and update performance metrics, dashboard, and reports. Analyze data to identify issues, form hypotheses, and synthesize conclusions into recommendations.



  • Proficiency in writing and troubleshooting SQL scripts.
  • Experience in data visualization / dashboard creation.
  • Deep interest and aptitude in data, metrics, analysis, and trends.
  • strong verbal and written communication skills.
  • Proven ability to multi-task and manage multiple projects.

  • 2-3 years of experience working with dashboards and reporting.
  • 3 years of advanced experience with SQL.
  • Familiarity with Google Workspace environment.
  • Enterprise Business Intelligence background.
  • Experience with Google Data Studio.
location: Pittsburgh, Pennsylvania
job type: Contract
salary: $20 - 39 per hour
work hours: 8am to 5pm
education: Bachelors
  • Writing and updating SQL scripts
  • Maintaining data infrastructure per guidance from product and operations leads
  • Building and enhancing dashboards
  • Monitoring and debugging data pipelines
  • Documenting changes
  • Responding to access requests
  • Analyzing support ticket data and metadata to identify support demand trends
  • Experience level:
  • Education: Bachelors
  • Business Analysis

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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