Application Support (Azure/SQL/IIS) - Remote

  • location: Tampa, FL (remote)
  • type: Contract
  • salary: $1 per hour

job description

Application Support (Azure/SQL/IIS) - Remote

job summary:
This is a fully remote L2 Application Support role.

Need SQL, IIS, Azure, and Powershell

  • Looking for cloud operations application support Solutions in Azure and web services
  • Must have extensive experience within Azure and must know about the services within Intermediate to advanced knowledge in queries PowerShell experience (Intermediate)
  • Will be supporting multiple web applications
  • Experience with IIS and Azure DevOps
  • Prefer: ITIL Certification or ITIL experience Scrum experience / change management experience
  • Troubleshooting issues across multiple layers including application servers, databases, network/firewall, or end user;
  • Generating reports using custom database queries for use by the business teams;
  • Overseeing the rollout of a new version of an application in Stage and Production environments;
  • Consolidating common requests or reports into scripts and queries which can be used by other support team members or end users;
  • Monitoring server reports and application logs for trending issues that may be symptomatic of larger incidents;
  • Communicating with Service Management, DBA, and dev teams to related to new processes and procedures;
  • Composing and maintaining application knowledge bases for day-to-day use;
  • Configuring servers to host new applications;
  • Creating IP addresses, firewall rules, OpenAM, SNOW configuration items and related tasks;
  • Monitoring, maintaining, and testing system availability for business continuity; and,
  • Providing operational support which includes quality control, access provisioning, patching assistance, deployment assistance, and application support. ITIL Foundation certified a plus
location: Tampa, Florida
job type: Contract
work hours: 8am to 5pm
education: Bachelors
Minimum Year(s) of Experience: 2

Minimum Degree Required: High School Diploma or GED

Degree Preferred: Bachelor's degree in computer science, information technology or a related discipline

Certs/Training Preferred: ITIL Foundation Certification, Microsoft Certified Professional or other IT related learnings

Position Responsibilities:

  • Triage of single user issues to gather data, replicate the experience and document findings for further troubleshooting
  • Troubleshoots and provides solutions for technical questions and issues or routes to appropriate escalation group
  • Maintains an understanding of the functional aspects of the application(s) from a business and user perspective including: purpose, capabilities, limitations and use within the business
  • Performs UAT and QA functions for new software releases as time permits
  • Effectively uses all support tools available and demonstrates knowledge of available resources
  • Participates in operations calls, reporting current trends/issues to drive continuous improvement of process and user experience
  • Updates ticketing system with accurate information in a timely manner to maintain or improve upon SLAs
  • Creates and maintains technical documentation that can be used by service desk to resolve user escalations upon first contact or used by end users directly
  • Identifies opportunities to shift the resolution of user issues to the closest level of first contact
  • Rotation shifts for on-call and weekend support required
  • Ability to work flexible hours/schedules during times of increased business activity
  • Onboarding of new processes, procedures, related to new applications and services by partnering with project/product leadership to ensure repeatable predictable outcomes for Operations support team members
  • Provide time critical updates to I.T., business, and vendor contacts during and after major incident response
Knowledge Preferred:

  • Experience handling incidents and service requests in a 24/7 production environment
  • Hands on experience with ServiceNow or other ITSM tools
  • ITIL service management principles, LEAN or Six Sigma training a plus
  • Proficient in Microsoft Office suite and Google suite
  • Understanding of local and wide area networks, protocols and simple network troubleshooting in a multitiered, load balanced environment
  • Some basic knowledge of Microsoft web, application and database servers (IIS, .NET, MVC, SQL, SSIS, SSRS)
  • Experience and confidence working with all levels of management, acting as the liaison and central point of contact for production issues
Skills Preferred:

  • Excellent organizational, written and verbal skills with ability to communicate effectively with all levels of firm
  • Some background in networking, Azure cloud technologies, active directory administration, system or database administration a plus
  • Able to quickly and concisely communicate with senior management on technical issues in non-technical terms and to actively participate in large Incident conference calls with a wide range of personnel and management levels
  • Experience with data analytics and reporting technologies such as PowerBI, Tableau, Splunk or Qilkview
Additional Skills:

  • MS SQL, IIS, PowerShell, Web Applications, Azure DevOps, Azure Services, Splunk,AppDynamics, PowerBi, familiarity with .net, node,js or java, Windows adminsitration,Docker, Elastic Search, RabbitMQ,API's, SOAP UI, ServiceNow
  • strong troubleshooting skills (Web Applications), ability to read / undersatnd exception logs, Change Management, ITIL
  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: Bachelors
  • Technical Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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