Marketing Manager

  • location: San Jose, CA (remote)
  • type: Contract
  • salary: $30.94 - $45.88 per hour

job description

Marketing Manager

job summary:
100% remote

Journey Manager


Who You Are

The Digital Lifecycle Journeys team is seeking a Journey Manager responsible for driving and accelerating customer success through the effective adoption, expansion, and renewal of Cisco offerings around solutions, services subscriptions, and software. You will be responsible for execution and management of digital lifecycle journeys and reporting to enhance and optimize the digital experience, maximize existing and potential revenue opportunity and improve business results.

What you'll do:

  • Management and optimization of digital lifecycle journey post implementation/deployment
  • Ability to analyze performance and make recommendations to journey development team of ways to improve effectiveness of a digital journey
  • Utilizes data and offline process interviews and events to identify opportunities for optimization
  • Forecast/reporting, journey execution, content localization
  • Design and manage engagement across many digital channels, making for an omnichannel digital experience for our customers
  • Automated AB testing and channel personalization/localization
  • Performance management and impact metrics of digital journeys
  • Provide market intelligence and statistics to internal partners aligned with business objectives to develop actionable recommendations and forecasting models
  • Work with content teams, Cisco communities, and engineers to analyze, isolate, research, and solve adoption barriers
  • Successfully consult with customers to discover digital experience opportunities and optimizations
  • Provide customer feedback to Cisco stakeholders to continuously optimize the digital customer experience
We are seeking high-energy and qualified candidates who possess the following skills and experience:

  • Bachelor's degree in Business, Marketing, or a related discipline
  • Digital Marketing and/or Content Marketing experience is a plus
  • Platform experience with Salesforce,com Marketing Cloud, Eloqua, Marketo or similar platforms is a plus
  • strong analytical, problem solving and creative thinking skills
  • strong customer interface and presentation skills, with a Customer Focus attitude
  • Able to act as a trusted advisor in addressing our customer's business needs
  • Ability to work well in a fast-paced, dynamic environment.
  • Excellent planning, time management, organizational and interpersonal skills
  • Knowledgeable of sales pipeline management and sales and revenue quotas
  • Proficiency in web-analytics applications is preferred
  • strong database skills and technical understanding of website architecture is preferred
Who you'll work with

You will work cross functionally with the Customer Experience, Sales, Marketing, and IT organizations, playing a leadership role in transforming Cisco by developing and implementing analytic models and intelligent automation to drive us toward a data-driven digital organization.

Digital LifeCycle Journey's digital expertise makes us uniquely qualified to address the evolving expectations of today's connected customers and partners, along with Cisco sellers. Using real-time connected data, machine learning, and automation; the team enables Cisco sellers and partners to deliver a powerful, personalized experience-throughout the entire customer lifecycle. DLJ is focused on providing customers with an immersive digital experience with Cisco. This in turn drives improvements in recurring revenue, cost savings and sales effectiveness for Cisco and its partners.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco

 
location: San Jose, California
job type: Contract
salary: $30.94 - 45.88 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Journey Manager

Who You Are

The Digital Lifecycle Journeys team is seeking a Journey Manager responsible for driving and accelerating customer success through the effective adoption, expansion, and renewal of Cisco offerings around solutions, services subscriptions, and software. You will be responsible for execution and management of digital lifecycle journeys and reporting to enhance and optimize the digital experience, maximize existing and potential revenue opportunity and improve business results.

What you'll do:

  • Management and optimization of digital lifecycle journey post implementation/deployment
  • Ability to analyze performance and make recommendations to journey development team of ways to improve effectiveness of a digital journey
  • Utilizes data and offline process interviews and events to identify opportunities for optimization
  • Forecast/reporting, journey execution, content localization
  • Design and manage engagement across many digital channels, making for an omnichannel digital experience for our customers
  • Automated AB testing and channel personalization/localization
  • Performance management and impact metrics of digital journeys
  • Provide market intelligence and statistics to internal partners aligned with business objectives to develop actionable recommendations and forecasting models
  • Work with content teams, Cisco communities, and engineers to analyze, isolate, research, and solve adoption barriers
  • Successfully consult with customers to discover digital experience opportunities and optimizations
  • Provide customer feedback to Cisco stakeholders to continuously optimize the digital customer experience
We are seeking high-energy and qualified candidates who possess the following skills and experience:

  • Bachelor's degree in Business, Marketing, or a related discipline
  • Digital Marketing and/or Content Marketing experience is a plus
  • Platform experience with Salesforce,com Marketing Cloud, Eloqua, Marketo or similar platforms is a plus
  • Strong analytical, problem solving and creative thinking skills
  • Strong customer interface and presentation skills, with a Customer Focus attitude
  • Able to act as a trusted advisor in addressing our customer's business needs
  • Ability to work well in a fast-paced, dynamic environment.
  • Excellent planning, time management, organizational and interpersonal skills
  • Knowledgeable of sales pipeline management and sales and revenue quotas
  • Proficiency in web-analytics applications is preferred
  • Strong database skills and technical understanding of website architecture is preferred
Who you'll work with

You will work cross functionally with the Customer Experience, Sales, Marketing, and IT organizations, playing a leadership role in transforming Cisco by developing and implementing analytic models and intelligent automation to drive us toward a data-driven digital organization.

Digital LifeCycle Journey's digital expertise makes us uniquely qualified to address the evolving expectations of today's connected customers and partners, along with Cisco sellers. Using real-time connected data, machine learning, and automation; the team enables Cisco sellers and partners to deliver a powerful, personalized experience-throughout the entire customer lifecycle. DLJ is focused on providing customers with an immersive digital experience with Cisco. This in turn drives improvements in recurring revenue, cost savings and sales effectiveness for Cisco and its partners.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco

 
qualifications:
  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: Bachelors
 
skills:
  • Digital Marketing (3 years of experience is required)
  • Salesforce (1 year of experience is required)
  • Eloqua (1 year of experience is preferred)
  • marketo (1 year of experience is preferred)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs

    Marketing Manager I

  • location: Mountain View, CA
  • job type: Temporary
  • salary: $49.29 - $51.94 per hour
  • date posted: 2/24/2021

    Marketing Analyst

  • location: San Jose, CA
  • job type: Temporary
  • salary: $30 - $37 per hour
  • date posted: 2/22/2021

    Marketing Writer II

  • location: Mountain View, CA
  • job type: Contract
  • salary: $35 - $56 per hour
  • date posted: 2/18/2021