HR SSC ServiceNow Solution Consultant

  • location: Tampa, FL (remote)
  • type: Contract
  • salary: $1 per hour

job description

HR SSC ServiceNow Solution Consultant

job summary:
Job Requirements and Preferences:

Preferred Knowledge/Skills:

Demonstrates extensive abilities and/or a proven record of success in the following areas:

  • Using knowledge of Human Capital processes & procedures, as well as HC systems including Workday and HR Service Delivery;
  • Coordinating between the business users, the software vendor and Information Technology (IT), and other groups using an Agile/Scrum methodology to integrate, enhance, and implement new systems and provide recommended solutions which meet the needs of the business;
  • Understanding vendor platform technology, including both the possibilities and limitations within the technology;
  • Performing day to day configuration within a technology platform including but not limited to workflows, catalogue items, scripts and service portal within ServiceNow;
 
location: Tampa, Florida
job type: Contract
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
  • Experience working with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, REST, Jelly, etc.)
  • Troubleshooting and quickly remediating issue escalations and break-fixes, including coordinating with internal and external parties whose assistance may be required;
  • Identifying and recommending improvements that will enhance the efficiency of systems, data integrity, and/or level of customer support;
  • Collaborating with vendors and other clients of vendors on future design releases that benefit the Firm and the business including networking, staying current on future release functionality, and participating in user forums to provide feedback and build consensus with other clients;
  • Identifying and creatively solving problems;
  • Recognizing and identifying unnecessary and duplicate work, executing process improvements accordingly;
  • Providing recommendations for areas where centralization or alternative delivery methods could be utilized;
  • Providing metrics and trends on repeatable system, process and client issues and develop a strategy on how problems can be eliminated and resolved;
  • Developing and maintaining vendor relationships by leveraging vendor management and networking skills;
  • Executing technology strategy during implementations, use, and support of human capital systems, specifically HR Service Delivery;
  • Creating & maintaining accurate documentation of business processes and standard operating procedures (SOPs), process maps, Frequently Asked Questions (FAQs) & Quick Reference Cards (QRCs);
  • Fostering a trusting, collaborative, and flexible working environment; as well as comfort working in a virtual setting;
  • Utilizing Excel and Access in complex analysis (e.g. pivot tables, v-lookups, forms, queries, etc.);
  • Possessing working knowledge in technologies such as Alteryx, Google scripting, UI Path, and data visualization tools preferred; and,
  • Using proven project management skills to be successful.
Basic Qualifications:

Minimum Degree Required:

  • High School Diploma
Minimum Years of Experience:

  • 4 year(s)
Preferred Qualifications:

Degree Preferred:

  • Bachelor Degree
 
qualifications:
  • Experience level: Experienced
  • Minimum 4 years of experience
  • Education: Bachelors
 
skills:
  • HR

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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