Senior Program Manager - REMOTE

  • location: Minneapolis, MN (remote)
  • type: Temp to Perm
  • salary: $55 - $60 per hour

job description

Senior Program Manager - REMOTE

job summary:
Randstad is looking to hire a Senior Project Manger for a 100% remote 12 month contract (w/ a potential to extend or convert permanent) for a client in the Technology Industry. If you are looking for a senior level position in which you will be providing leadership to internal account service teams, and managing relationships with clients and sales team, see the details below.

Ideal candidate must have PMP certification and technology-related experience

 
location: Bloomington, Minnesota
job type: Contract
salary: $55 - 60 per hour
work hours: 7am to 4pm
education: High School
 
responsibilities:
The Senior Program Manager will be the primary liaison for assigned customers and is responsible for overall senior (C Level) customer relationships, strategic alignment, opportunity identification partnering with sales, scope expansion and profitability management for each customer. This position owns all escalations for critical issues, and until resolved, provides reporting, analytics and consulting, develops and manages communication strategy, facilitates Root Cause Analysis and ongoing improvement activities related to major incidents. The Senior Program Manager provides leadership to the internal account service teams on customer-related issues and activities; and participates and drives monthly and quarterly business with customers, assists in account planning and leads generation with the sales and managed services team members. This position coordinates and communicates contract onboarding activities with the account service teams and CSC leadership team.

Measures of Success:

- Customer Satisfaction

- Portfolio Methodology

- On time transitions to day

- Profitability Key Attributes:

- Senior executive level (CEO, CIO) client relationship skills

- Ability to advocate for the customer within company

- Deep knowledge of contract administration, details and SOW Essential Functions

- Ensures customer satisfaction and retention

- Manages and ensures attainment of all contractual objectives and service levels (SLAs)

- Manages matrixed account-based program managers

- Develops renewals, customer retention/account growth

- Oversees all escalations for critical issues through creation and resolution

- Monitors performance reporting and analytics, to ensure our focus on continuous improvement

- Manages relationships with the client and sales teams

- Prepares customer communication strategy

- Manages all contracts and engagement for assigned accounts

- Coordinates and oversees contract onboarding, as well as transformational (growth) projects/ initiatives

Required Qualifications

- Bachelor's degree (BA or BS); candidates may have a high school diploma with minimum 10 years of direct report management and/or customer relationship management experience for mid-size organization

- 10+ years of experience in large account service management with a focus on: Data Center Operations, Telecommunications, Unified Communications, Contact Center or other technology-related Managed Services

- Exceptional, definable leadership experience with proven results

- Ability to work across organizational boundaries to solve complex business issues

- Technical aptitude and the ability and willingness learn new technology solutions

- Demonstrated ability to lead complex (matrix) program teams to deliver results

- Superior negotiation, coordination, and conflict resolution skills

- Analytical, interpersonal and relationship building skills

- Work ethic and personal drive to excel

- Exceptional organizational skills and attention to detail

- Knowledge and exposure to Six Sigma, ITIL, CMM, Baldridge, Lean, or other best practice frameworks

- Ability to analyze complex information system data

- Ability to adapt to change quickly and multi-task

- Must possess excellent oral and written communication skills in English

- Proficient in MS Office applications (Word, Excel, and PowerPoint)

- PMP

 
qualifications:
  • Experience level: Experienced
  • Minimum 10 years of experience
  • Education: High School (required)
 
skills:
  • Regulatory Affairs / Compliance
  • Project Management
  • Planning
  • Program Management
  • Project Management
  • Planning
  • Planning
  • Manager
  • Customer Relations

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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