Application Support Analyst

  • location: King of Prussia, PA (remote)
  • type: Temp to Perm
  • salary: $35 - $40 per hour

job description

Application Support Analyst

job summary:
Summary

The Application Analyst provides both internal and external support for all company proprietary and third-party software related issues, by gathering all information necessary to analyze and resolve the issue or request. This also includes documenting all actions performed, up to and including the resolution. In addition, the Application Analyst will become the SME on certain applications.

Job Responsibilities

  • Document all calls and updates into the ServiceNow help desk ticketing system
  • Identify, document, and escalate all bug related issues
  • Develop a good understanding of all applications and provide support
  • Provide daily communication to the corporate or franchisee regarding their issue
  • Work closely with the application team and aid in testing and quality assurance of new releases
  • Reading and responding to support requests via phone, email, and ticketing system.
  • Document and communicate effectively to ensure timely resolutions.
Job Requirements

  • Associate degree in an IT related field, technical or trade school certification, preferred
  • 2-4 years' application analyst experience, required
  • Good organizational skills and multitasking capabilities
  • Experience troubleshooting proprietary in-house applications.
  • Experience in a level two support and break/fix capacity
  • Excellent verbal and written communication skills
  • Basic SQL
  • ITIL
  • Online ticketing system (Service Now preferred)
 
location: King Of Prussia, Pennsylvania
job type: Contract
salary: $35 - 40 per hour
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
Job Responsibilities

  • Document all calls and updates into the ServiceNow help desk ticketing system
  • Identify, document, and escalate all bug related issues
  • Develop a good understanding of all applications and provide support
  • Provide daily communication to the corporate or franchisee regarding their issue
  • Work closely with the application team and aid in testing and quality assurance of new releases
  • Reading and responding to support requests via phone, email, and ticketing system.
  • Document and communicate effectively to ensure timely resolutions.
 
qualifications:
  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: Bachelors
 
skills:
  • Technical Support
  • CRM
  • APPLICATION SUPPORT

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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