PC Refresh Technician

  • location: Phoenix, AZ
  • type: Contract
  • salary: $20 - $24 per hour

job description

PC Refresh Technician

job summary:
Role and Responsibilities:

  • The Pc Refresh technician's role is to update and upgrade the agencies hardware and software
  • throughout the Department of Transportation. These technicians are out with internal
  • customers on a daily basis resolving issues and working as a liaison to other divisions within ADOT.
  • Duties Include: Server Support, Desktop support, support customers on the ADOT network; fix computer
  • related problems; troubleshoot hardware problems; research and implement potential solutions;
  • support agency's warranty and non-warranty computer and printer repair work; and assist with assigned
  • project tasks. Ensures compliance with standards for systems software and documentation. Install and
  • configure PC hardware, software and peripherals. Assist with major deployments of hardware and
  • software. Attend section staff meetings. Complete mandatory training classes and other classes as
  • assigned. Travel between sites to accomplish tasks. Teach new staff members how to troubleshoot
  • problems, setup and install, network related hardware, software and other peripherals. Work with a
  • team to accomplish the task of upgrading and deploying new equipment and software. Assist with
  • multiple projects at various locations throughout the state. This position will require daily
  • travel to work sites and may include travel to diverse location within the state, including
  • possible multi-day and overnight stays.
Qualifications and Education Requirements:

  • General working knowledge of infrastructure technologies and in-house developed applications utilized
  • in the enterprise
  • Ticketing and Department operating procedures
  • Knowledge of Microsoft products including operating systems and Office
  • Computer hardware configuration and repair knowledge
  • Knowledge of Ethernet network topology to assist with troubleshooting network issues
  • Knowledge of IT infrastructure industry standards and best practices
  • Advanced troubleshooting skills
  • Problem definition and alternative analysis skills
  • Experience with Active Directory
  • Experience with Windows 10
  • Experience with Windows 7
  • Experience with Server 2008 and Server 2012 engineering
  • Experience with Backup solutions
  • Time Reporting
  • MS System Center Operations Manager 2012 R2
  • Minimum 4 years of current working experience in an IT field
  • Must have a current AZ Driver's license with a good driving record
  • Associate/Bachelor degree in a related field is preferred
Skills:

  • customer service skills
  • Excellent interpersonal, written and oral communication skills
  • Advanced troubleshooting and problem solving skills
  • Excellent self-organization and time management skills
  • Ability to work collaboratively in teams and across organizations
  • Ability to synthesize feedback and adjust plans accordingly
  • Ability to develop and write technical documentation
  • Ability to evaluate and test emerging technologies
  • Ability to apply creative solutions to business problems to ensure business needs are most effectively
  • met
  • Resource will be working in a professional environment and will be held to a dress code standard
  • Position will require extensive travel. Resource will need to have the ability to drive to various locations
  • with a personal vehicle with possible overnight stays
 
location: PHOENIX, Arizona
job type: Contract
salary: $20 - 24 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
  • General working knowledge of infrastructure technologies and in-house developed applications utilized
  • in the enterprise
  • Ticketing and Department operating procedures
  • Knowledge of Microsoft products including operating systems and Office
  • Computer hardware configuration and repair knowledge
  • Knowledge of Ethernet network topology to assist with troubleshooting network issues
  • Knowledge of IT infrastructure industry standards and best practices
  • Advanced troubleshooting skills
  • Problem definition and alternative analysis skills
 
qualifications:
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Bachelors
 
skills:
  • Maintenance

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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