IT Service Advisor

  • location: Bloomfield, CT
  • type: Contract
  • salary: $35 per hour

job description

IT Service Advisor

job summary:
Immediate Need || IT Service Advisor II Bloomfield, CT or St. Louis, MO.

Location

Preference is Bloomfield, CT or St. Louis, MO, but work at home is available for the right candidate. Pay Rate is Negotiable.

Skills:

  • ITIL Foundation knowledge and certification
  • ITIL knowledge as it relates to the Configuration Management discipline
  • At least 5 years of experience in ServiceNow (considered an expert in how ServiceNow works)
  • Knowledge of how to run a data certification campaign in ServiceNow
  • A deep understanding of IT infrastructure and the inter-relationships to other IT Infrastructure
  • Team player, can prioritize workload, and self-starter
  • Have at least 2 of the following expertise in the following (all on ServiceNow Platform):

    • Javascript programming
    • Discovery
    • Workflows
    • Service Portal
    • Service mapping
  • Experience with Knowledge management as it pertains to ITIL a plus
  • 5+ years' experience in IT industry.
  • If you are interested, Kindly share your updated resume to the Email addresss@. laxmib.singh@randstadusa.com
 
location: Bloomfield, Connecticut
job type: Contract
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
  • Support the daily ticket queue for modifications and questions
  • Support daily duplicate CI remediation
  • Run data collection campaigns for attributes and relationships through data certification and other means
  • Analyze and understand data and processes to identify gaps and opportunities for improvements
  • Ability to implement process improvements through scripting, discovery updates, creation or update to workflows, and/or Service Portal enhancements (all on the ServiceNow platform)
  • Ability to promote, use, and document Configuration Management processes
  • Maintain source of truth CMDB data to enable other IT functions such as Change, Incident, Problem, and Request functions
  • Facilitates conversations and works with a team of people with wide range of backgrounds, including technical experts, business experts, consumers of applications and/or data, process owners, etc.
  • Support a broad communication strategy through lunch and learns, proactive reach outs, newsletters, and website
  • Improve CMDB through workflows, discovery triage/fixing, service mapping, service portal, and/or scripting
 
qualifications:
  • Experience level: Manager
  • Education: Bachelors
 
skills:
  • IT Project Manager

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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