Cisco Voice Engineer

  • location: Boston, MA
  • type: Contract
  • salary: $60 - $65 per hour

job description

Cisco Voice Engineer

job summary:

Job functions:

  • Hands on technical knowledge of legacy (TDM) and IP Telephony infrastructure, e.g. T1s, PRIs, SIP, etc.
  • Expert knowledge of Cisco Call Manager, Unity Connection and Webex.
  • Work with SBCs and deploy SIP circuits.
  • Skilled with Wireshark, troubleshooting complex IP Telephony issues, creating ladder diagrams with packet traces, determine the root cause.
  • Interact with Telecom Carriers at various levels. Adding or disconnecting legacy/SIP circuits, handle incident resolution and change requests.
  • Support Call Center environments. Be able to troubleshoot between CUCM and Genesys Call Center integrated via Cisco CUBEs.
  • Create documents and processes, as required.
  • Work on projects deploying evolving U.C. architecture, e.g. integrating MS Teams and CUCM; serve as Tech lead.
  • Provide operational support on telephony issues. Act as third level escalation on incidents.
  • Work with Verint Call recording system integrated with CUCM.
  • Mentor and work with peers with varied skill sets.
location: Dorchester, Massachusetts
job type: Contract
salary: $60 - 65 per hour
work hours: 8am to 4pm
education: Bachelors

  • Must have at least 10, ideally 15 years, experience as a Cisco Call Manager subject matter expert. CCNA/CCNP (UC) or higher certification is preferred.
  • Hands on knowledge of Cisco Call Manager and Unity Connection, version 10.0 and above, and also Cisco Emergency Responder (CER).
  • strong knowledge of IP Telephony and Telecom Carriers.
  • Must be a self-starter, able to work in a very high paced and dynamic environment.
  • In addition to operational expertise, ability to handle large scale projects is highly desirable.
  • Familiarity with the Genesys Call Center platform would be a big plus.
  • Knowledge of SIP messaging and Carrier Toll Free Networks is necessary. Knowledge of Oracle and Cisco SBCs is highly preferred.
  • Familiarity with Service Now ticketing system would be a plus.
  • Be able to lead resolution of complex issues and perform under tight time constraints.
  • Must have very strong knowledge of MS Office tools.
  • Experience with producing high quality documentation.
  • Good communications skills.
  • Experience level: Experienced
  • Education: Bachelors
  • cisco call manager
  • Unity Connection
  • Cisco SBCs
  • Service Now ticketing system

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

get jobs in your inbox.

sign up

related jobs

    Software Test Engineer

  • location: Cambridge, MA
  • job type: Contract
  • salary: $1 - $45 per hour
  • date posted: 6/3/2021

    AV Technician

  • location: Boston, MA
  • job type: Contract
  • salary: $25 - $30 per hour
  • date posted: 6/17/2021