Cisco Voice Engineer

  • location: Boston, MA
  • type: Contract
  • salary: $60 - $65 per hour

job description

Cisco Voice Engineer

job summary:
CISCO SUBJECT MATTER EXPERT:

Job functions:

  • Hands on technical knowledge of legacy (TDM) and IP Telephony infrastructure, e.g. T1s, PRIs, SIP, etc.
  • Expert knowledge of Cisco Call Manager, Unity Connection and Webex.
  • Work with SBCs and deploy SIP circuits.
  • Skilled with Wireshark, troubleshooting complex IP Telephony issues, creating ladder diagrams with packet traces, determine the root cause.
  • Interact with Telecom Carriers at various levels. Adding or disconnecting legacy/SIP circuits, handle incident resolution and change requests.
  • Support Call Center environments. Be able to troubleshoot between CUCM and Genesys Call Center integrated via Cisco CUBEs.
  • Create documents and processes, as required.
  • Work on projects deploying evolving U.C. architecture, e.g. integrating MS Teams and CUCM; serve as Tech lead.
  • Provide operational support on telephony issues. Act as third level escalation on incidents.
  • Work with Verint Call recording system integrated with CUCM.
  • Mentor and work with peers with varied skill sets.
 
location: Dorchester, Massachusetts
job type: Contract
salary: $60 - 65 per hour
work hours: 8am to 4pm
education: Bachelors
 
responsibilities:
Qualifications:

  • Must have at least 10, ideally 15 years, experience as a Cisco Call Manager subject matter expert. CCNA/CCNP (UC) or higher certification is preferred.
  • Hands on knowledge of Cisco Call Manager and Unity Connection, version 10.0 and above, and also Cisco Emergency Responder (CER).
  • strong knowledge of IP Telephony and Telecom Carriers.
  • Must be a self-starter, able to work in a very high paced and dynamic environment.
  • In addition to operational expertise, ability to handle large scale projects is highly desirable.
  • Familiarity with the Genesys Call Center platform would be a big plus.
  • Knowledge of SIP messaging and Carrier Toll Free Networks is necessary. Knowledge of Oracle and Cisco SBCs is highly preferred.
  • Familiarity with Service Now ticketing system would be a plus.
  • Be able to lead resolution of complex issues and perform under tight time constraints.
  • Must have very strong knowledge of MS Office tools.
  • Experience with producing high quality documentation.
  • Good communications skills.
 
qualifications:
  • Experience level: Experienced
  • Education: Bachelors
 
skills:
  • cisco call manager
  • CCNA/CCNP
  • Unity Connection
  • Cisco SBCs
  • Service Now ticketing system

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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