Product support Specialist

  • location: San Antonio, TX
  • type: Permanent
  • salary: $60,000 - $65,000 per year

job description

Product support Specialist

job summary:
Provide Application product support. On a state-wide basis, provide Consultants and Product Support Specialists with Level II support including Helpdesk services, problem determination and resolution, training services, and product demonstrations as needed.

Requirments - Tier 2 helpdesk experince, School administartion experince and 3 years of SQL  
location: SAN ANTONIO, Texas
job type: Permanent
salary: $60,000 - 65,000 per year
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
JOB KNOWLEDGE

Three years of school administrative experience related to registration, attendance, grade reporting, and scheduling required.

Three years of experience using or supporting school administrative software required.

Three years of SQL experience required.

Experience in school administrative software implementation and conversion preferred.

Systems analyst level knowledge of administrative software preferred.

Experience using helpdesk software and/or Customer Relationship Management (CRM) systems.

Demonstrated leadership skills.

Excellent organizational, analytical, and problem-solving skills.

Excellent oral and written communication skills.

Knowledge of data collections, Attendance Accounting Handbook guidelines, and school district accounting methodologies.

Experience training with presentation skills to include the development of training materials.

Knowledge of multimedia methodologies, webinar applications, and video conferencing is desirable.

Proficiency with standard functions within electronic applications such as MS Office (e.g., word processing, electronic spreadsheets) and e-mail.

Proficiency with computers (PCs and/or MACs) to include desktop management, file management and operations, and working in a network environment.

PRODUCTS/OUTCOMES

Provide timely Level II Helpdesk ticket resolution

Provide timely communications regarding current issues and general software information such as Hot Topics, software release highlights and announcements.

Communicate stakeholder requirements for software maintenance, mandates, and enhancements.

Develop and deliver train-the-trainer training to regional Consultants.

Analyze training requirements and provide recommendations for standardizing training across applications.

Provide formal training, product demonstrations, and facilitate training

sessions.

Participate in functional testing, User Acceptance Testing (UAT) and review of pre-release software, documentation and training materials.

 
qualifications:
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Bachelors
 
skills:
  • SQL Server (3 years of experience is required)
  • Helpdesk (3 years of experience is preferred)
  • Troubleshooting
  • UAT
  • APPLICATION SUPPORT

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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