Genesys Routing Developer - TELECOMMUTE

  • location: Hartford, CT (remote)
  • type: Contract
  • salary: $55 - $68.75 per hour

job description

Genesys Routing Developer - TELECOMMUTE

job summary:

  • Routing Development experience using Genesys Suite of technologies with specialization in Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys Rules Engine, GRAT, Genesys OCS, Genesys Workspace.
  • Design and Develop Routing Applications for Voice using Composer and Configure Business logic using Genesys Rules Authoring Tool. SCXML is a must and VXML will be of added advantage.
  • CICD pipeline experience with Jenkins and GitHub is required.
  • 5+ years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel is plus)
  • 5+ years of Experience in developing Routing workflows using Composer and building business logic using Genesys Rules Authoring Tool.
  • Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
  • Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
  • Ability to architect routing design and development for new solutions that will be implemented for the customer
  • Experience in troubleshooting routing issues in production on call
  • Experience in Agile with good collaborative skills.
  • Good in communication and Self-motivated.

  • Expert in UI like Composer, GRAT (Genesys Rules Authoring Tool), GAX (Genesys Administrator Extension), GA (Genesys Administrator) & Splunk will be considered a plus.
  • Experience in Java/Ecma Script and Java development experience is a plus.
  • Genesys certification in Routing is preferred.
If interested and would have queries can reach out

location: Hartford, Connecticut
job type: Contract
salary: $55.00 - 68.75 per hour
work hours: 9am to 5pm
education: No Degree Required

  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: No Degree Required
  • Genesys
  • System Engineer
  • Network Engineer
  • Routers
  • Oracle
  • HTML

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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