IT Customer Coordinator

  • location: Rocklin, CA
  • type: Permanent
  • salary: $80,000 - $95,000 per year

job description

IT Customer Coordinator

job summary:
Our client is looking for an IT Customer Coordinator for a permanent position in Rocklin, CA.

PURPOSE OF THE POSITION: The IT Customer Coordinator is the core advisor for the all of the american sites and responsible for regional demand and stakeholder management to create added value and sustainable customer satisfaction. This role is responsible for guiding our internal customers in achieving their objectives through the adoption of standardized IT Corporate processes and policies.

PRIMARY DUTIES / RESPONSIBILITIES:

  • Core advisor for the all of the american sites and responsible for regional demand and stakeholder management to create added value and sustainable customer satisfaction.
  • Makes sure that company maintains a secure, state-of-the-art, and according to the business needs required IT Architecture.
  • Responsible for preparing and tracking project related activities in such a way that they are led to success using established project processes in globally distributed teams.
  • End-to-End issue coordination between IT support groups based in the AU/PL/US and in our HQ in Germany.
  • Responsible for processing all IT service requests through the corporate ticketing system incl. CMDB/CMS.
  • Provides updates, written and verbal reports as needed and is the key contact for global IT management.
  • Serves as a liaison to other technical teams and departments and external vendors as necessary in problem resolution and service improvement.
  • Monitoring and maintenance of the existing environment and identification of potential for improvement.
  • Define the project mission, necessary steps and tasks and deliver milestones and project deliverables on time, in scope and within established quality guidelines in the subsidiary and in the region, involving and coordinating the global development and service teams.
  • Up to 2nd level IT support for global infrastructure services such as installation, configuration, testing and maintenance of Operating systems, servers, SANs, networks, application software and end-user devices such as PCs, laptops, printers, cell phones, etc.
  • Troubleshoots application related issues, such as networking and connectivity problems along with performance issues.
  • Perform network and systems assessments when needed.
  • Monitors and manages all installed systems and software, and routinely tests installed software for glitch detection and other issues.
  • Manages and installs required software licenses.
  • Responsible for tracking and documenting all American IT inventory, including but not limited to laptops, tablets, PCs, monitors, docking stations, and printers.
  • Enforces technology-related corporate policies and procedures related to proper use of company equipment, and computer and network security.
  • Implement and maintain IT self-service and train users how to use our IT Services and IT service desk.
  • Is responsible for the procurement of IT equipment of high and state-of-the-art quality including preparation and adherence to the budget and considering economic aspects.
  • Coordinates with Headquarters in Europe on the implementation of IT related services and products.
  • Keep executive leadership in your region and global IT setup informed through a combination of reporting and personal interaction.
  • Writes and maintains scripts to increase system efficiency, reduce downtime and manual tasks where possible.
  • Develops methodology for ongoing assessment of database/application performance and identifies problem areas.
  • Responsible for overseeing all regional helpdesk related needs, including troubleshooting hardware, software, and network issues.
  • Other duties as may be required or assigned.
REQUIRED TRAINING (TYPE / DURATION / FIELD / ADDITIONAL TRAINING)

  • Bachelor's degree in Computer Science, Engineering or a similar field or equivalent experience required.
  • Master's degree in Computer Science, Engineering or a similar field or equivalent experience preferred.
REQUIRED RELEVANT PROFESSIONAL EXPERIENCE (TYPE / DURATION)

  • At least 3 years of experience in a similar IT support role, preferably in a corporate environment, is required.
  • At least 5 years of relevant work experience in IT Support.
  • At least 3 years of experience in the management of projects and specialized further training in project management comparable IPMA Level D.
  • At least 1 year of relevant work experience in IT Projects.
  • At least 2 years of relevant working knowledge in one of the following areas (Active Directory Administration, Intune MDM, File Services Administration, Azure, O365, ZScaler).
  • CompTia A+, Network+, MCDST, Dell, Cisco and other related certifications is a plus.
  • ITIL V3 or 4 Foundation certificates is a plus.
  • Familiarity with Jira ServiceDesk is a plus.
OTHER SPECIALIZED SKILLS

  • Must have a highly developed sense of good customer service and have excellent communication skills, both verbal and written.
  • Advanced and In-Depth knowledge of Information Technology. Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook) is required.
  • Attention to detail and a high level of accuracy are required.
  • Must be able to function as a team member.
  • Ability to work well in culturally diverse environment.
  • Proven experience in agile project management is a plus.
  • Ability to analyze and solve problems effectively.
  • Familiarity with NERC (North American Electric Reliability Corporation) regulations a plus.
  • Proficiency in the English language, both written and verbal, is required.
  • German language skills a plus
 
location: Rocklin, California
job type: Permanent
salary: $80,000 - 95,000 per year
work hours: 8am to 4pm
education: Masters
 
responsibilities:
Our client is looking for an IT Customer Coordinator for a permanent position in Rocklin, CA.

PURPOSE OF THE POSITION: The IT Customer Coordinator is the core advisor for the all of the american sites and responsible for regional demand and stakeholder management to create added value and sustainable customer satisfaction. This role is responsible for guiding our internal customers in achieving their objectives through the adoption of standardized IT Corporate processes and policies.

PRIMARY DUTIES / RESPONSIBILITIES:

  • Core advisor for the all of the american sites and responsible for regional demand and stakeholder management to create added value and sustainable customer satisfaction.
  • Makes sure that company maintains a secure, state-of-the-art, and according to the business needs required IT Architecture.
  • Responsible for preparing and tracking project related activities in such a way that they are led to success using established project processes in globally distributed teams.
  • End-to-End issue coordination between IT support groups based in the AU/PL/US and in our HQ in Germany.
  • Responsible for processing all IT service requests through the corporate ticketing system incl. CMDB/CMS.
  • Provides updates, written and verbal reports as needed and is the key contact for global IT management.
  • Serves as a liaison to other technical teams and departments and external vendors as necessary in problem resolution and service improvement.
  • Monitoring and maintenance of the existing environment and identification of potential for improvement.
  • Define the project mission, necessary steps and tasks and deliver milestones and project deliverables on time, in scope and within established quality guidelines in the subsidiary and in the region, involving and coordinating the global development and service teams.
  • Up to 2nd level IT support for global infrastructure services such as installation, configuration, testing and maintenance of Operating systems, servers, SANs, networks, application software and end-user devices such as PCs, laptops, printers, cell phones, etc.
  • Troubleshoots application related issues, such as networking and connectivity problems along with performance issues.
  • Perform network and systems assessments when needed.
  • Monitors and manages all installed systems and software, and routinely tests installed software for glitch detection and other issues.
  • Manages and installs required software licenses.
  • Responsible for tracking and documenting all American IT inventory, including but not limited to laptops, tablets, PCs, monitors, docking stations, and printers.
  • Enforces technology-related corporate policies and procedures related to proper use of company equipment, and computer and network security.
  • Implement and maintain IT self-service and train users how to use our IT Services and IT service desk.
  • Is responsible for the procurement of IT equipment of high and state-of-the-art quality including preparation and adherence to the budget and considering economic aspects.
  • Coordinates with Headquarters in Europe on the implementation of IT related services and products.
  • Keep executive leadership in your region and global IT setup informed through a combination of reporting and personal interaction.
  • Writes and maintains scripts to increase system efficiency, reduce downtime and manual tasks where possible.
  • Develops methodology for ongoing assessment of database/application performance and identifies problem areas.
  • Responsible for overseeing all regional helpdesk related needs, including troubleshooting hardware, software, and network issues.
  • Other duties as may be required or assigned.
REQUIRED TRAINING (TYPE / DURATION / FIELD / ADDITIONAL TRAINING)

  • Bachelor's degree in Computer Science, Engineering or a similar field or equivalent experience required.
  • Master's degree in Computer Science, Engineering or a similar field or equivalent experience preferred.
REQUIRED RELEVANT PROFESSIONAL EXPERIENCE (TYPE / DURATION)

  • At least 3 years of experience in a similar IT support role, preferably in a corporate environment, is required.
  • At least 5 years of relevant work experience in IT Support.
  • At least 3 years of experience in the management of projects and specialized further training in project management comparable IPMA Level D.
  • At least 1 year of relevant work experience in IT Projects.
  • At least 2 years of relevant working knowledge in one of the following areas (Active Directory Administration, Intune MDM, File Services Administration, Azure, O365, ZScaler).
  • CompTia A+, Network+, MCDST, Dell, Cisco and other related certifications is a plus.
  • ITIL V3 or 4 Foundation certificates is a plus.
  • Familiarity with Jira ServiceDesk is a plus.
OTHER SPECIALIZED SKILLS

  • Must have a highly developed sense of good customer service and have excellent communication skills, both verbal and written.
  • Advanced and In-Depth knowledge of Information Technology. Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook) is required.
  • Attention to detail and a high level of accuracy are required.
  • Must be able to function as a team member.
  • Ability to work well in culturally diverse environment.
  • Proven experience in agile project management is a plus.
  • Ability to analyze and solve problems effectively.
  • Familiarity with NERC (North American Electric Reliability Corporation) regulations a plus.
  • Proficiency in the English language, both written and verbal, is required.
  • German language skills a plus
 
qualifications:
  • Experience level: Manager
  • Minimum 5 years of experience
  • Education: Masters
 
skills:
  • IT Project Manager
  • IPMA Level D
  • Azure
  • O365
  • CompTIA+
  • ITIL V3

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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