Service Desk Technician

  • location: New York, NY
  • type: Temp to Perm
  • salary: $20 - $28 per hour

job description

Service Desk Technician

job summary:
Our Client, a Healthcare Tech Startup, is looking for a Service Desk Technician in the NYC area to manage their corporate Microsoft servers and systems!

This is a great time to join an organization voted as one of the Best Places to Work by Built In NYC during a time of hyper growth.

The ideal candidate for this role has demonstrated strong customer service and hands-on technical ability to maintain and improve technology systems and processes in support of a cloud-based services organization in a fast-paced environment. You have proficient knowledge in various system environments (e.g. Mac, PCs, and Windows server technologies). As an IT Technician, you will take part in the administration of all computer systems, including software, hardware and networks to support our end users. You will be reporting to the Service Delivery Manager.  
location: New York, New York
job type: Contract
salary: $20 - 28 per hour
work hours: 9am to 5pm
education: Bachelors
Work as part of the Service Desk team to deliver IT services support to the company end-users and operations groups within Blink Health.

Support of all remote access technology which includes laptop computers (Windows and Mac), cable modems/fiber drops (network), 2FA, wireless access points, software installations, license deployments, and more.

Has worked with ticketing systems, preferably JIRA.

Provide exceptional end-user support for our Mac OS and Windows (60/40 split) environment

Support wireless devices such as iPhone, iPads, Joan devices,

Previous experience with conferencing equipment such as Polycom phones, Zoom rooms, conference phones required. Experience with Windows server 2016/2019 (AD, DHCP, DNS) required.

Experience with SaaS applications (AWS, Azure and O365) a plus

Perform moves, adds, and changes for desktop hardware and equipment.

Track requests to completion with JIRA: capture user requests, resolve issues, verify user satisfaction within predefined SLA's. Work proactively to prevent future problems by delivering end-user training, performing preventative maintenance and tracking inventory.

Liaise with other technology groups to cross train in functions including Systems and Infrastructure Engineering, Information Security, Engineering/Software Development, and many other departments.

  • Experience level: Experienced
  • Minimum 4 years of experience
  • Education: Bachelors
  • Electronics

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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