IT Service Manager

  • location: Greensboro, NC
  • type: Permanent
  • salary: $78,153 - $90,827 per year

job description

IT Service Manager

job summary:
About The Company

This company is a growing IT provider that is currently comprised of two divisions; one that is dedicated to being a managed service provider for clients in the Greensboro/Triad area of NC, and the other focusing on Enterprise level service for clients with a larger footprint. We have 41 employees, with offices in two locations (Greensboro, NC, and Plantsville, CT). Most of those employees are based in our downtown Greensboro office and a few are based in our Connecticut office. We also have employees in Massachusetts, Utah, and Florida. We support 300+ client sites nationally, mostly through remote work.

We are a team of professionals who value kindness, talent, trust, stewardship, and continuous improvement.

Company offers:

-Competitive salary and generous bonus structure

-Full benefits package, including free health & vision, disability, and life insurance for employees.

-Training programs to improve your skills and prepare you for advancement

-Paid vacations and holidays, including your birthday

-A family-friendly environment

-Challenging projects in a fast-paced environment

-Collaborative process

-Growth opportunities

location: GREENSBORO, North Carolina
job type: Permanent
salary: $78,153 - 90,827 per year
work hours: 8am to 5pm
education: Bachelors
Desired Skills and Experience

- 8 to 10 years of Systems Engineering experience

- Management or Lead Engineer experience

- Functional understanding of departmental profitability and use of budgets

- Skills, certifications, and behaviors should meet or exceed those detailed in the Longleaf Skills and Growth Matrices, upon completion thereof.

- Knowledge of IT applications, processes, software, and equipment

- strong organizational, presentation, and client service skills

- Skill in strategic planning with an ability to think ahead and plan over a 6?12 month time span

- Skill in planning and preparing written communications

- Skill in leading people and getting results with a strong client orientation

- Ability to adapt to changes quickly

- Ability to work in a team and communicate effectively

- Service awareness of all organization key IT services for which support is being provided

- Understanding of RMM tools, techniques, and how technology is used to provide IT services

- Willing to work occasionally and/or be on?call after?hours, holidays, and weekends

- Knowledge and experience in cross?functional management methods and techniques

- Professional IT Certifications:

- ConnectWise Automate Professional, ConnectWise Manage Professional required within first 6 months (or demonstration of equivalent expertise)

- Microsoft MCP, MCSA, or MCSE, SonicWALL CSSA, Cisco CCNA, Auvik, or VMware VCP, and ITIL are a plus.

  • Experience level: Experienced
  • Minimum 8 years of experience
  • Education: Bachelors
  • Systems Engineering experience (8 years of experience is preferred)
  • Management or Lead Engineer ex (1 year of experience is preferred)
  • Functional understanding of de (1 year of experience is preferred)
  • Knowledge of IT applications, (1 year of experience is preferred)
  • Understanding of RMM tools, te (1 year of experience is required)
  • Knowledge and experience in cr (1 year of experience is preferred)
  • ConnectWise Automate Professio (1 year of experience is preferred)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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