Helpdesk Technician

  • location: Parsippany, NJ
  • type: Contract
  • salary: $20 - $23 per hour

job description

Helpdesk Technician

job summary:
Description:

- Identify, research, and provide technical solutions for hardware, software and telephony related issues reported to the IT Service Center

- Provide basic root cause analysis and general reporting on issues to management and the entire user community

- Handle voice and online communication of incident and system requests and performing initial diagnosis and incident resolution

- Identify, categorize and assign severity to issues while providing support to Tiffany business channels on hardware, software and telephony related issues

- Provide resolution by using a variety of resources or coordinating with other members of the team and/or other IT areas for appropriate resolution

- Document all incidents into the service management system

 
location: Parsippany, New Jersey
job type: Contract
salary: $20 - 23 per hour
work hours: 8am to 4pm
education: High School
 
responsibilities:
Description:

- Identify, research, and provide technical solutions for hardware, software and telephony related issues reported to the IT Service Center

- Provide basic root cause analysis and general reporting on issues to management and the entire user community

- Handle voice and online communication of incident and system requests and performing initial diagnosis and incident resolution

- Identify, categorize and assign severity to issues while providing support to Tiffany business channels on hardware, software and telephony related issues

- Provide resolution by using a variety of resources or coordinating with other members of the team and/or other IT areas for appropriate resolution

- Document all incidents into the service management system

 
qualifications:
  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: High School (required)
 
skills:
  • Helpdesk
  • Quality

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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