Network Control - Cleared Contractor - L3

  • location: Melbourne, FL
  • type: Contract
  • salary: $37.25 - $42.25 per hour

job description

Network Control - Cleared Contractor - L3

job summary:

IP Network Operations Specialist

Job Description:

  • Provide technical support for large private communications network. Handle first line of support for customer and field calls into an operations center.
  • Log calls and perform preliminary investigations into reported network issues.
  • Create trouble tickets and initiate workflow for problem resolution.
  • Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
location: Melbourne, Florida
job type: Contract
salary: $37.25 - 42.25 per hour
work hours: 8am to 5pm
education: Bachelors
  • Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
  • Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
  • Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
  • This position is part of a 24x7 network control environment. Shift and workday flexibility is required.

  • Bachelor's degree in Telecommunications Engineering, Networking, Information Technology or related field or equivalent relevant experience in lieu of degree.
  • Previous experience in telecommunication call centers and ability to work in a fast-paced environment.
  • 6+ years' physical layer and routed technologies experience.
  • 6+ years networking technologies experience with RF, ATM, DWDM, and Frame Relay.
  • 6+ years' experience with Network Management systems and tools.
  • 6+ years' experience in remote maintenance and repair of the following network equipment: Cisco, Eastern Research, and APC.
  • CCNA Certification
Preferred Additional Skills:

  • Prior experience required in maintaining high service levels in a demanding customer support services environment.
  • Experience level: Experienced
  • Minimum 6 years of experience
  • Education: Bachelors
  • Network Engineer

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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