Technical Support

  • location: Austin, TX
  • type: Contract
  • salary: $17.84 - $21.41 per hour

job description

Technical Support

job summary:
Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply to any of our open roles.

For Immediete response please send your resume to Spandana.dabilpura@randstadusa.com

contact number: 678-695-4409


Mid Level:

Skills equiv. to 3-5 years in comparable position.

Responsible for helpdesk and/or desktop support

Experience with 1st and/or 2nd level support.

strong customer service skills, strong people and interpersonal skills.

Must have strong verbal and written communication skills.

Responsibilities:

Diagnose and troubleshoots end user desktop application issues and provides appropriate solution.

Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction

Provides incident status updates to management and end-users per service level guidelines

Support and maintain effective relationships with users

Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support

Provide support for PCs, laptops, printers, cell phones, and tablets etc.

Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management)

Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).

Communicates with customers at all levels of technical and non-technical skills sets Follow all standard operating procedures (SOP) through the effective use of Knowledge management

Required Experience:

2+ years of experience working in a service desk or customer service environment

Minimum 1 year technical support experience

Minimum 1 year chat support experience Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager)

Ability to type at least 40 words per minute

Ability to multitask effectively and handle 2-3 concurrent chat sessions at a time Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS

Bachelor's or Associates degree in Information

 
location: Austin, Texas
job type: Contract
salary: $17.84 - 21.41 per hour
work hours: 8am to 4pm
education: Bachelors
 
responsibilities:
Responsible for helpdesk and/or desktop support

Experience with 1st and/or 2nd level support.

strong customer service skills, strong people and interpersonal skills.

Must have strong verbal and written communication skills.

Responsibilities:

Diagnose and troubleshoots end user desktop application issues and provides appropriate solution.

Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction

Provides incident status updates to management and end-users per service level guidelines

Support and maintain effective relationships with users

Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support

Provide support for PCs, laptops, printers, cell phones, and tablets etc.

Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management)

Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).

Communicates with customers at all levels of technical and non-technical skills sets Follow all standard operating procedures (SOP) through the effective use of Knowledge management

 
qualifications:
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Bachelors (required)
 
skills:
  • Desktop Support (1 year of experience is required)
  • Helpdesk (1 year of experience is required)
  • Technical support (1 year of experience is preferred)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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