Senior Tech Support Analyst

  • location: San Antonio, TX
  • type: Contract
  • salary: $18.50 - $23.13 per hour

job description

Senior Tech Support Analyst

job summary:

  • 2+ years of level 2-3 Desktop Support experience with Windows 7, Windows 10, MS Office, remote support applications
  • 2+ years of customer service experience in a technical setting
  • 2+ years of direct Technology Support experience
  • Ability to travel approximately 25% of the time within the city to provide IT desktop support to assigned sites and clinics
  • Excellent verbal skills and customer service background
  • Must be able to document troubleshooting steps and resolutions within ticketing system
  • Must be able to lift up to 50 pounds of computers or other IT equipment

  • Office365 experience
  • Technical Degree or related Bachelors
  • Experience working with Windows 10
  • Experience working using ServiceNow
location: San Antonio, Texas
job type: Contract
salary: $18.50 - 23.13 per hour
work hours: 8am to 5pm
education: No Degree Required
  • Support O365 rollout
  • Image and deploy hardware/software for new hires and acquisitions.
  • Recover and re-image existing hardware for re­deployment.
  • Follow all escalation procedures according to service level agreement
  • Use remote control tool to assist end users when needed
  • Provide an accurate record of each call in incident management tracking tool
  • Anticipate customer needs and proactively identifies solutions
  • Plan, prioritize, organize and complete work to meet established objectives
  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: No Degree Required
  • Desktop Support
  • direct Technology Support
  • customer service

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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