Integration Services Specialist

  • location: Columbus, OH
  • type: Contract
  • salary: $18 per hour

job description

Integration Services Specialist

job summary:
Seeking integration specialists for our Columbus OH client!

- Basic understanding of Database concepts

- Ability to attend in person meetings with internal personnel

- Basic level of knowledge with excel

- Experience with csv file format a plus

- Profieciency with Microsoft Applications including Outlook, Excel and Word.

- Ability to determine severity of customer issues and work on items appropriate for level of training provided.

- Excellent written communication and Customer Service skills

- Enjoys working with a smaller team to collaborate on troubleshooting

- Attention to detail and able to stay self motivated.

- Creative or Solution Oriented Thinker.

- Has a sense of urgency and good decision making skills, especially knowing when to escalate issues. 
location: COLUMBUS, Ohio
job type: Contract
work hours: 8am to 4pm
education: No Degree Required
 
responsibilities:
Essential Accountability

Percent of Time

- Provide email support to those customers who have integrated with MHE (BUIP, SSO, or OneRoster API) and having trouble with their data files, or access to their content.

- This individual will spend their time troubleshooting and solving minor technical issues with district level IT administrators.

- Triage email cases to determine severity of issues and that all needed details are present in the case so that troubleshooting can take place immediately.

- Maintain communication with customers to address that issues are being investigated.

90%

- Assist with scheduling End of School and Back to School integration activities for existing integration customers.

- Assist with district IT administrator access to the Access Manager site.

- Proactively check error logs for issues that can be resolved without needing to involve the customer.

10%

 
qualifications:
  • Experience level: Entry Level
  • Minimum 1 year of experience
  • Education: No Degree Required
 
skills:
  • Excel
  • outlook

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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