PC Provisioning Coordinator III

  • location: Washington, DC
  • type: Contract
  • salary: $18.09 - $25.09 per hour

job description

PC Provisioning Coordinator III

job summary:
Position Overview:

The PC Provisioning Coordinator ensures that all services provided by the Provisioning Program are delivered within the agreed Service Level Agreement set in place, and that the analysts stay focused and productive on a daily basis. The incumbent will be responsible for SLA maintenance, client satisfaction and productivity of the Provisioning team.

Educational Qualifications and Experience:

- Education: Bachelor's degree

- Role Specific Experience: 5+ years of work experience relevant to the duties and accountability of the position

- Experience in asset management

- Experience with the Client standard operating systems and tools, including but not limited to: Windows, ServiceNow, MS Office, Outlook, Tableau

Certification Requirements: None specified

Required Skills/Abilities:

- Proficiency in MS Excel and PowerPoint (MS-Office skills)

- Advanced knowledge of hardware and software products, and problem solving/troubleshooting skills

- Advanced knowledge of office technology hardware (PC's, printers, etc.)

- Willingness and ability to exhibit pleasant, professional, and courteous workplace etiquette

- Excellent verbal and written communications skills

- Excellent administrative skills: organized, efficient, detail oriented, and versatile

- Excellent customer service approach to dealing with people at all levels

- Accountability towards team objectives

- Ability to assemble and configure typical equipment configurations for PCs or laptops

- Ability to function well in a team-based environment, and to contribute to common goals

- Ability to perform all responsibilities of all analysts and maintain productivity at all times

Desired Skills/Abilities:

- Tableau, ServiceNow, Coding

location: Washington, Washington, D.C.
job type: Contract
salary: $18.09 - 25.09 per hour
work hours: 8am to 5pm
education: Bachelors
- Oversee Provisioning analysts and ensure workload distributed across the team

- Monitor all incoming service requests and assign to designated analysts

- Ensure Service Level Agreement is maintained on a daily basis

- Scan all received equipment, imaging computers with a Client standard image, delivery and setup of PC request

- Provide events and rental support and oversight

- Monitor PC Provisioning Remedy queue, and maintain lowest pending ticket count

- Ensure that all PC requests fulfilled are within the PC Provisioning policies and guidelines of the Client

- Confirm accuracy of all asset management related systems including physical inventories

- Oversee equipment inventory and identify ordering patterns

- Follow established and tested process and procedures provided by the Client Team Lead

- Validate installation through defined quality assurance procedures

- Fill-in, review, and turn-in tracking documents on a daily/weekly basis

- Ensure work environment is maintained (clean, organized, and safe)

- Provide weekly statistics to Client Team Lead on a regular basis, or on demand

- Troubleshoot PC Operating System and Hardware issues as needed

  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: Bachelors
  • Tableau
  • ServiceNow

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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