Technical Customer Support Software

  • location: Fort Worth, TX
  • type: Temp to Perm
  • salary: $20 - $23.45 per hour

job description

Technical Customer Support Software

job summary:
- 2+ years of experience working in a Help Desk call center environment

- Technical degree or technical certification/certificate.

- Remote Desktop Troubleshooting.

- Technical support, customer service, and software or mobile device support experience.

- Customer service and troubleshooting skills.

- Ability to communicate technical information verbally to a wide range of end-users (i.e. internal employees, hospitals, VA, and retail customers) including creating knowledge articles.

- Attention to detail, with a focus of rapport-building, listening, and questioning.

- Ability to communicate technical information to both technical and nontechnical audiences

- Good written and oral communication skills.

- Working knowledge of MS Word, Excel, Outlook, and PowerPoint.

- Experience using Salesforce and/or knowledge of creating help desk tickets. 
location: Fort Worth, Texas
job type: Contract
salary: $20.00 - 23.45 per hour
work hours: 8am to 4pm
education: Associates
 
responsibilities:
Responsible for second level support for all standard software and hardware, ordering, handheld devices, and enabling and activating CSOS Certificates. This position provides effective diagnostic evaluation of end-user healthcare Customer needs and in all cases, uses good judgment and timeliness in responding to and resolving each issue or complaint to the customers' satisfaction. The position also requires effectively delivering technical training and support needs for other personnel and customers over the phone.

 
qualifications:
  • Experience level: Entry Level
  • Minimum 1 year of experience
  • Education: Associates (required)
 
skills:
  • Desktop Support
  • Helpdesk
  • Customer Relationship

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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